Part-Time Support Specialist

ABOUT UNIT

Unit https://www.unit.co/ is a market leader in embedded finance. We offer ready-to-launch financial services - like banking and capital - and serve millions of end-users across ~100 customers, including Wix, Honeybook, Relay, and more.

We’re repeat founders with technical backgrounds, working hard to build a successful company that we’re proud to work at. Our product moves $40b+ annually and processes 12m+ API calls daily. We’ve raised $160m+ from top investors including Insight, Accel, and 60+ angels.

THE ROLE

We are hiring a Part-Time Support Specialist to join our growing Support team. Reporting to the Support leadership team, this role plays a critical part in delivering excellent service to Unit’s customers while helping improve our product and internal processes.

This is a part-time position with preferred availability of approximately 20 hours per week. From day one, you’ll be exposed to real customer challenges and empowered to make a meaningful impact across the organization.

KEY RESPONSIBILITIES

• Triaging, responding to, and managing customer support inquiries across multiple channels

• Escalating complex or high-impact issues and coordinating with cross-functional teams (Product, Engineering, Operations) to drive resolution

• Supporting the creation and maintenance of internal and external support documentation, FAQs, and training materials

WHAT WE’RE LOOKING FOR

• Strong attention to detail, with the ability to understand the broader customer and product context

• Excellent written communication skills and a customer-first mindset

• Comfortable learning new tools, systems, and concepts in a fast-moving environment

• Team-oriented attitude with a willingness to collaborate across functions

• Interest in fintech, customer support, and building the future of financial infrastructure

LIFE AT UNIT

Working at Unit means joining a global team on a mission to create a more equitable financial ecosystem. We’re a fast-growing team of individuals who are passionate about their work, see the big picture and always seek to empower our clients and their end-customers.