Partner Support Specialist (English Speaker)

Farfetch
Porto, PT
Career-pivot friendly

Who this role is best for

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Junior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Supported partner ecosystem health
  • Strengthened operational relationships
  • Ensured partner voice is heard
Typical background
Experience in customer support or operationsUnderstanding of luxury fashion industry

Skills & requirements

Required

Partner SupportCustomer CareOperational Relationship ManagementPartner Ecosystem HealthCross-functional Collaboration

Preferred

Luxury Fashion Industry KnowledgeB2B Experience

Stack & domain

Partner EcosystemOperational RelationshipPartner VoiceCustomer And Partner CareB2b Team

About the role

Original posting from Farfetch via Lever

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators, and consumers.

We're a positive platform for good, bringing together an incredible creative community made up of our people, our partners, and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our hearts. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, and ensure order fulfillment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO

Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

THE ROLE

We are looking for a Partner Support Specialist and you'll be responsible for supporting the health of the partner ecosystem, strengthening the daily operational relationship with each partner, and ensuring that the partner's voice is shared throughout the organization.

You will be a part of a fast-paced, results-driven B2B team that thrives in delivering impeccable service to the Farfetch partner community of the best luxury boutiques and brands.

Source: Farfetch careers (Lever)

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