Payer Business Development Lead NYC

ABOUT ABRIDGE

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.

THE ROLE

We are looking for a key team member to help support the build-out of Abridge’s payer vertical. This role will work closely with the entire New Verticals team, payer customers, and cross-functional partners to support product discovery, customer engagement, internal coordination, and early commercialization efforts.

The role is customer-facing and deeply embedded with payer partners while also ensuring we build the right internal processes and playbooks to support long-term success.

Reporting to the VP of New Verticals, you will work across Product, Engineering, Marketing, Strategic Finance, and our health system and health plan customers to close new payer business, shape the product experience, and help scale our payer offerings.

The ideal candidate brings deep healthcare expertise, strong commercial instincts, and the ability to operate as a business owner. You are comfortable building from 0→1, thrive in ambiguity, and know how to move fluidly between strategy and execution while collaborating across teams.

This is a hybrid role in our NYC, SOHO location and must be on site for 3 days a week.

WHAT YOU’LL DO

BUSINESS DEVELOPMENT & COMMERCIALIZATION SUPPORT

• Build and maintain strong relationships with payer organizations to drive new business and expand adoption of Abridge’s payer products.

• Support pipeline development by researching payer prospects, setting a sales strategy, and tracking engagement progress.

• Develop value propositions, pricing inputs, and ROI analyses for emerging payer offerings.

• Partner with Marketing to support payer-specific content, messaging, and conference preparation.

PRODUCT DISCOVERY SUPPORT

• Gather, organize, and synthesize payer feedback, market insights, and internal inputs to support product discovery.

• Track assumptions, dependencies, and open questions to drive cross-functional alignment and customer follow-up.

• Support testing and learning by helping coordinate pilots, early feedback loops, and documentation of outcomes.

SCALING & EARLY PRODUCT MARKET FIT

• Support 0→1 product launches by coordinating across internal teams and customers to ensure smooth execution.

• Assist with refining early implementation needs, success criteria, and product experience as offerings mature.

• Identify recurring friction points and opportunities for process, communication, or tooling improvements.

INTERNAL PAYER VERTICAL OPERATIONS

• Help build and manage key internal processes such as payer pipeline to ensure understanding of key dependencies, risks and executive and operational alignment and prioritization.

• Act as a central point of coordination for payer-related work, helping ensure the right teams are engaged at the right time.

• Proactively identify gaps, bottlenecks, or misalignment across payer initiatives and surface them with recommendations.

• Represent the payer vertical internally by helping ensure alignment on priorities, timelines, and customer needs.

WHAT WE'RE LOOKING FOR

• 5+ years in healthcare with experience spanning business development, product, partnerships, or strategy roles

• Deep understanding of the payer landscape: health plan economics, value-based care, quality programs (HEDIS, Stars), utilization management, and revenue cycle management processes.

• Experience with revenue cycle management infrastructure and the knowledge of the tools, challenges and opportunities to innovate.

• Track record of building and closing complex enterprise healthcare deals with measurable revenue impact

• Experience selling 0 to 1 : you've shaped what gets built, not just sold it

• Relationships with health plan executives and/or health IT platform leaders

• Experience building new business lines or verticals at growth-stage companies

• Comfort with ambiguity and the ability to move fluidly between strategy, execution, and closing

BONUS POINTS IF…

• Experience with clinical documentation workflows, ambient AI, or scribe technology

• Familiarity with payer-provider data exchange platforms (e.g., Epic Payer Platform, claims/clinical data integration)

• Understanding of foundation AI models and their application in healthcare

• Background working with health plan innovation or digital health teams

THIS ROLE IS HYBRID (3X/WEEK) IN OUR SOHO NY OFFICE WITH 30% TRAVEL

WHY WORK AT ABRIDGE?

At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.

Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.

Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.

We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.

If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.

HOW WE TAKE CARE OF ABRIDGERS:

• Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees

• Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.

• Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.

• Paid Parental Leave: Generous paid parental leave for all full-time employees.

• Family Forming Benefits: Resources and financial support to help you build your family.

• 401(k) Matching: Contribution matching to help invest in your future.

• Personal Device Allowance: Tax free funds for personal device usage.

• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

• Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.

• Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.

• Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.

• Compensation and Equity: Competitive compensation and equity grants for full time employees.

• ... and much more!

EQUA