Payment Card Support & Data Analyst

CITGO PETROLEUM CORPORATION

CITGO Petroleum Corporation is a recognized leader in the refining industry and operates under the well-known CITGO brand. CITGO owns and operates three refineries located in Lake Charles, LA.; Lemont, IL.; and Corpus Christi, TX, and wholly and/or jointly owns 38 active terminals, six pipelines and three lubricants blending and packaging plants. With approximately 3,300 employees and a combined crude capacity of approximately 807,000 barrels-per-day (bpd), positions CITGO as one of the best-branded supplier companies in the industry.

At CITGO our people are our most important resource. Our core values are Safety, Integrity, Respect, Accountability, and Care.

Job Summary

This role combines traditional reconciliation support responsibilities with a strong emphasis on data analytics, innovation, and cross-functional collaboration. The ideal candidate will be a self-starter who can manage high-volume transaction data, support analytics initiatives, and help drive sustainable innovation.

The position requires a combination of technical analytics capabilities and strong interpersonal skills to support the organization's analytics initiatives and innovation efforts.

This position will obtain and possess detailed technical knowledge of CITGO’s supported Point-of-Sale (“POS”) terminals and vendors/manufacturers (“POS Vendors”) for the purpose of managing the relationship and providing support for escalations between 1) CITGO’s customers and CITGO; 2) CITGO and the POS vendors; 3) the POS vendors, 4) CITGO's payment network, and 5) CITGO’s payment processor. The incumbent must possess the ability to work in a fast-paced environment, be a self-starter, perform critical thinking, and exercise independent judgment.

This position will require the ability to analyze transactional logs to identify potential customer, network, payment processor and/or POS vendor issues, and initiate and provide notification regarding specific plans to correct the issue.

This position will also work with the Sales and Marketing Teams to board new locations, transfer existing locations, and assist with the branding, unbranding, and debranding processes.

It is imperative that the Payment Card Support & Data Analyst proactively identify and remedy POS and Settlement issues to avoid a financial impacting event to CITGO and its customers, strained relationships with CITGO Marketers and retailers, and costly damage to the CITGO brand.

Minimum Qualifications

• Technical aptitude

• Proficiency in Excel (pivot tables, advanced formulas), SQL, and reconciliation software.

• Experience with dashboard/reporting tools such as Power BI, Tableau, or similar.

• Experience with CRM platforms such as Salesforce

• Strong interpersonal and communication skills to collaborate across departments and educate non-technical users.

• Retail operations experience helpful, but not necessary

• Customer service skills

• Problem solving skills

• Previous POS hardware/software technical certifications helpful

• Familiarity with POS systems, ERP platforms (e.g., SAP), and payment processors

• Knowledge of PCI compliance and financial audit standards.

• Experience with automation tools (e.g., Power Automate, Alteryx) is a bonus.

• Bachelor's degree in Business Analytics, Information Systems, Finance, or related field with 3-years minimum experience. Or 5 years’ experience in lieu of degree. Experience with petroleum-specific systems (e.g., PDI, Verifone Gilbarco, Fleet). Exposure to data science tools or scripting languages (e.g., Python, SQL, Power BI).

Job Duties

Job Duties II

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