People Operations Coordinator

ABOUT THE ROLE

Navan is hiring a People Operations Coordinator to play an instrumental role in creating and maintaining an exceptional employee experience on a global scale. This role directly supports our values and culture by ensuring our HR operations run smoothly and effectively. You'll manage day-to-day global People operations, data integrity in our HRIS (Workday), and oversee our ticketing request queue (JIRA). This is a hands-on, tactical role that spans all stages of the employee lifecycle, offering tremendous opportunities for learning and creativity in a fast-paced, dynamic environment.

What you’ll do:

Act as the first point of contact for all People-related inquiries, ensuring timely, accurate responses.

Provide queue management for internal and external employee inquiries through JIRA and escalate complex issues as necessary.

Manage employee data changes and audits in Workday, maintaining data integrity and compliance.

Oversee onboarding tasks (background checks, work authorization), offboarding processes, and the contingent worker program.

Draft employment-related letters, agreements, and contracts as needed.

Support compliance efforts by tracking training completion, managing outstanding employee tasks, and overseeing audit dashboards. 

Develop and maintain internal resources and knowledge base articles for employees.

Assist with compliance audits, process improvements, and system updates

Partner with the People team to identify and implement process improvements to enhance employee experiences.

What We're Looking For:

1+ year experience in a similar role

Must have Workday experience

Familiarity with HR systems and case management tools (e.g., JIRA, zendesk, servicenow)

Exceptional attention to detail and organizational skills with the ability to manage multiple tasks and prioritize effectively

Proven track record of supporting HR processes, data management, and employee lifecycle activities

A proactive mindset with the ability to prioritize and act independently.

Excellent communication skills and a customer-service orientation.