Portfolio Community Manager

Description

Job Overview:

A Portfolio Community Manager manages all aspects of community association(s) clients. Acts as an advisor to boards of directors, homeowners and vendors. Responds to inquiries and requests for work from board members and homeowners. Manages an annual maintenance and performance review calendar (including soliciting proposals, reviewing proposals and contracts, deliverables and metrics). Reviews and approves accounts payables and audits monthly and annual financial statements for errors and recodes. Manages accounts receivables, including obtaining status reports from third parties and routine follow-up with vendors.

CM acts under general supervision and has unique training specific to the community association management industry. While a community manager does periodically check in with a supervisor, a supervisor does not direct day-to-day work. The CM sets their schedule, manages and reports on their performance and deadlines and is responsible for the retention of each of the clients to which they serve. This position will include handling several different accounts during attrition, transition and/or account set up. Will also involve working with several different individuals throughout the company for the proper management of an account and any tasks and projects that may be needed in order to meet the needs of our clients.

Independent judgment and discretion is consistently used when advising boards of directors, directing vendors and supervising their work, responding to homeowner and volunteer inquiries, and working with municipalities to serve a shared customer.

The position may also be responsible for the supervision of community management staff, to include training oversight, retention and performance management. This leadership role can be a great stepping stone towards a Regional Director position in the future!

This is a hybrid position - after the first 60-90 days, associates meeting performance expectations will have the option to work from home 1-2 days a week.

Compensation: $90,000 - $120,000

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

• Please note - we are unable to provide housing accommodations for our associates. This position does not provide employee housing or a housing stipend of any kind.*

Your Responsibilities:

• Ensure all civil code and legal requirements are met and association remains in compliance.
• Adhere to all client contract specifics in a timely, professional manner.
• Manage Board of Directors and Community relations.
• Coordinate, attend and have oversight of all client meetings.
• Retain the association clients assigned to be managed.
• Create agendas for board meetings and Board Packets in accordance with company procedures.
• Responsible for all board meeting follow-up, minutes, and correspondence. Take accurate notes at board meetings of all board of director actions and directions and maintain a “to do” list. Dictate minutes.
• Take client calls and determine appropriate action. Follow emergency and non-emergency protocols as required to ensure appropriate cost accountable and risk exposure to HOA.
• Conduct all walkthroughs (Landscape, Violation, Architectural Review and Turnover, Work Order verification) and complete appropriate follow-up.
• Manage all deadlines and updates in Connect.
• Move management; perform move coordination duties as assigned, including acting as the move-in coordinator onsite as needed (will include occasional weekends).
• Responsible for association fiscal management including financial statement review and comprehension.
• Develop and prepare appropriate annual draft budget for board of director approval, implement and manage to the budget monthly for each client.
• Manage association accounting needs including payment of client invoices, audit, tax payments, budget and monthly delinquency monitoring (both FirstService Residential and third party systems) along with competent understanding and use of our accounting systems.
• Manage association insurance coverage and needs ensuring adequate and consistent coverage. Obtain, audit and update yearly “risk management” report for Board of Directors.
• Manage and submit all charge-backs to association(s) monthly for assigned associations.
• Manage litigation needs.
• Foster team building among all members including Community Management (CM) teammates, Assistant CMs, and all support staff.
• Manage and oversee vendor relations, contracts, deliverables and metrics.
• Oversee and process homeowner violations.
• Oversee and process homeowner architectural applications.
• Manage