About The Role
Veho is building a repeatable, scalable system of motion across our Middle Mile and Last Mile facilities. As we scale, we are shifting from manual flexibility to automated precision, with sorter automation and supporting MHE as a core lever to improve cost per package, throughput, cycle time, and quality.
This role is Veho’s senior-most individual contributor for MHE automation. You will be the hands-on subject matter expert (SME) who can take automation from requirements and business case to vendor selection, design, install, commissioning, go-live, and long-term reliability ownership across multiple sites. You will define the “Veho Standard” for automation so deployments are safe, stable, measurable, and supportable at scale.
This individual will partner tightly with Ground Ops, Facilities, Network Ops, Product, Engineering, Finance, and external integrators. Expect meaningful time on-site, especially during installs, cutovers, early-life ramp, and periods where reliability is being stabilized.
Your Responsibilities Will Include
- Own Veho’s MHE automation technical direction for sortation and conveyance across Middle Mile and Last Mile, including system requirements, standard designs, performance acceptance criteria, and network playbooks for repeatable deployment.
- Lead end-to-end multi-site rollouts of sorter automation and supporting MHE, including site readiness, layout and flow design, installation planning, commissioning, cutover execution, hypercare, and steady-state handoff.
- Design for peak performance and real-world constraints by building capacity and throughput models, translating growth forecasts into equipment sizing and operational staffing assumptions, and validating models with on-the-floor observations and measured performance.
- Champion a design-for-failure mindset by engineering manual bypass workflows, physical rollback readiness, and appropriate redundancy into each deployment, with clear go/no-go gates and contingency plans for cutover.
- Serve as the primary technical point of contact for automation vendors and integrators. Run technical RFPs/RFQs, write specifications vendors can build to, and manage delivery through install, commissioning, punch lists, and performance testing.
- Own Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) protocols and sign-off criteria. Partner with Procurement and Legal to embed measurable performance guarantees, reliability expectations, and warranty/service terms into vendor contracts.
- Drive reliability ownership for deployed automation by defining and tracking uptime/OEE targets and other reliability metrics (for example, MTBF/MTTR), setting preventive maintenance and spares strategy, establishing root-cause mechanisms, and leading corrective actions that reduce downtime and total cost of ownership.
- Define the operational interface for automation: standard work, SOPs, training plans, escalation paths, safety disciplines, and certification expectations so teams can operate and troubleshoot effectively from Day 1.
- Partner with Product and Engineering on end-to-end integration across WMS/WCS/controls, instrumentation, and data visibility. Ensure operational controls exist for scan quality, divert accuracy, missorts, jam rates, recirculation, exception handling, and throughput performance.
- Provide deep technical support during critical events and ramp periods, including on-site and remote troubleshooting. Coach operations and facilities teams on diagnosing issues across controls, sensors, and mechanical subsystems (conveyors, induction, sortation, scanning tunnels, print-and-apply, and monitoring systems).
- Build the business case and roadmap for automation expansion by quantifying ROI, capacity, labor impacts, constraints, and sequencing, then translating that into an executable, standardized deployment plan across the network.
What a Great Candidate Looks Like
- You have deep, hands-on experience leading MHE automation deployments at scale, with a track record of delivering stable go-lives across multiple sites. You’ve been accountable for outcomes, not just participation.
- You bring 8–15+ years in automation engineering, MHE engineering, operations engineering, industrial/process engineering, or similar, including substantial ownership of sorter automation and high-throughput material flow systems in ecommerce fulfillment, last-mile logistics, parcel networks, 3PL networks, or high-velocity manufacturing.
- You have “deployment scars” and use them productively. You can anticipate failure modes, set realistic cutover plans, insist on measurable acceptance criteria, and design operational guardrails that keep performance from collapsing after launch.
- You’ve led vendor and integrator execution end-to-end. You can run RFP/RFQ processes, write specifications that are testable and unambiguous, and hold partners accountable to schedule, quality, and measurable performance through commissioning, FAT/SAT