Overview
BHN Risk Management is seeking a Manager of Risk to lead multiple high-priority initiatives within the fraud prevention and risk advisory function. This is a builder role: the successful candidate will not inherit a steady-state operation but will instead design, stand up, and operate capabilities that are new or nascent, while delivering against active service commitments to retail partners.
The work spans proactive fraud investigation, partner-facing risk advisory, and the operational buildout of capabilities that do not yet exist in their final form. Day to day, this means investigating organized fraud threats and managing cases through full resolution, detecting emerging fraud patterns and translating them into actionable intelligence for retail partners, and supporting the delivery of BHN's commercial risk advisory program across an expanding partner portfolio.
The common thread across all of it is a commitment to being ahead of the problem rather than behind it: identifying risk early, acting on it decisively, and equipping partners to do the same. The right candidate brings investigative depth, operational discipline, and the cross-functional credibility to drive outcomes across Legal, Data Engineering, Account Management, Compliance, and external retail partners. Prior experience building investigative or risk programs at scale is essential.
Responsibilities
Fraud Investigation & Case Management
- Lead complex fraud investigations from intake through resolution: including evidence gathering, pattern analysis, threat actor attribution, and formal case documentation with defined lifecycle stages and closure standards
- Identify and connect fraud activity across multiple vectors, data sources, and external infrastructure to surface patterns that are not apparent in any single dataset
- Manage a structured case tracking system that supports both operational resolution and downstream law enforcement referral
- Coordinate takedown and remediation actions with domain registrars, hosting providers, platform trust and safety teams, payment processors, and search engines
- Build and maintain a law enforcement referral pipeline for cases meeting criminal thresholds, including working relationships with HSI, USPS Inspection Service, and other relevant agencies
- Continuously refine investigative methodology as the threat landscape evolves, ensuring detection and response capabilities keep pace with threat actor adaptation
Proactive Detection & Intelligence
- Build and maintain surveillance workflows across transaction data, dispute feeds, activation decline signals, and external threat intelligence sources to detect emerging fraud patterns before they reach standard reporting thresholds
- Conduct investigative triage on detected signals: confirming fraud patterns, assessing scope and exposure, and determining urgency and appropriate response before action is taken
- Develop and deliver structured, partner-facing fraud intelligence outputs: including alerts, briefings, and risk assessments: that are actionable, precisely scoped, and timely
- Produce recurring intelligence reports synthesizing threat trends across the partner portfolio, including forward-looking risk assessments for leadership and enrolled partners
- Establish feedback loops from detection and alert outcomes back into surveillance logic, scoring parameters, and response protocols: ensuring the function improves measurably over time
- Collaborate with Data Engineering to develop and refine detection logic, and with Account Management on partner communication standards and engagement protocols
Partner Risk Advisory & Program Delivery
- Manage ongoing risk advisory relationships with retail partners: monitoring their fraud posture, delivering proactive recommendations, and ensuring service commitments are met consistently
- Support the design and delivery of structured risk management services across a tiered partner engagement model, including onboarding, scoping, and ongoing service execution
- Develop operational infrastructure for risk advisory engagements where BHN carries elevated accountability, including risk controls, escalation pathways, and performance reporting
- Coordinate partner onboarding workflows and intake processes as the enrolled partner base grows
- Deliver retailer-specific risk reporting with recommended partner-side actions and clear, professional communication throughout the engagement lifecycle
Program Building & Cross-Functional Execution
- Design and operationalize new risk management capabilities from concept to execution: including defining workflows, documentation standards, reporting cadences, and performance metrics
- Drive cross-functional alignment across Legal, Finance, Compliance, Data Engineering, and Account Management to advance program objectives without direct authority over those functions
- Produce service design documentation, internal reporting, and partner-facing mate