Process Engineer – Service (DePuy Synthes) | Palm Beach Gardens, FL

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Supply Chain Engineering Job Sub Function: Process Engineering Job Category: Scientific/Technology All Job Posting Locations: Palm Beach Gardens, Florida, United States of America Job Description: About Orthopaedics Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech. We are searching for the best talent for a Process Engineer – Service to join our J&J Orthopaedics team (DePuy Synthes). This position is hybrid based out of our Palm Beach Gardens, FL office location. Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. Purpose: The Process Engineer – Service is pivotal in ensuring the successful launch and ongoing support of innovative capital equipment products within the Process Engineering Service department. This role is responsible for understanding and translating product servicing needs into effective processes, procedures, and design requirements. The individual will work closely with various stakeholders, including R&D, Manufacturing, and Suppliers, to deliver serviceable and cost-efficient products. Additionally, the role involves guiding product expansions internationally. You will be responsible for: In accordance with all applicable federal, state, and local laws/regulations, as well as Corporate Johnson & Johnson procedures and guidelines, this position: Collaborates with R&D, Manufacturing, Quality, and Suppliers during product development to facilitate the delivery of serviceable products and efficient service operations. Assist in creating essential documentation, including servicing instructions, troubleshooting guides, training materials, and process validation protocols/reports. Support the coordination of service operations transfer to field service organizations by contributing to documentation and training materials. Engage in driving quality and serviceability enhancements using Process Excellence tools to address operational issues and improve service offerings. Monitors post-launch service performance, analyzing results to identify root causes of issues and implementing necessary product or service improvements. Assist in supporting hardware and software design changes throughout the product lifecycle to ensure continued serviceability. Communicates relevant business-related issues and opportunities to the next management level to facilitate informed decision-making. Supporting installation, corrective and preventative maintenance in the field including healthcare facility visits and staying up to date with the required credentialing requirements Ensures compliance with all Company guidelines related to Health, Safety, and Environmental practices, promoting a safe working environment for al