Product Analyst

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Title: Product Analyst

Location: Chicago, IL(Hybrid)

Duration: 6+ months

Job Description:

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POSITION RESPONSIBILITIES:

• Work closely with the Product Engineering team to communicate user needs and maintain timelines
• Collaborate with the deployment team to understand regional requirements and prioritize enhancements with the Product Manager
• Support the deployment team with troubleshooting and configuration settings
• Document and execute the design of User Acceptance Testing (UAT) cases and scenarios
• Provide recommendations for procedural improvements toward existing and new solutions
• Apply subject expertise in evaluating business operations and processes during the product or procedural investigation
• Overseeing standardization of applications supporting business needs

EXPERIENCE AND QUALIFICATIONS:

Experience Required: 5+ years of experience in hospitality management, Guest Reception, Housekeeping, Guest Services, Reservations, or Recreation with experience with hotel application usage and business impact. While not a traveling job, this role could require travel globally.

Experience Preferred:

• Experience with Opera PMS, Colleague Advantage, HotSOS, Zingle, Sertifi, Credit Card process
• Demonstrates qualities as a leading subject matter expert in technical solutions used at the hotel