Company Profile:
At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.
We foster a culture built on five core values:
- Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others.
- Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
- Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt.
- Passion for Positivity: We greet each day with warmth and possibility.
- Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.
Product Analyst, Customer
As a Product Analyst, Customer at CAVA, you will support the execution of guest-facing digital products that power our digital ordering, personalization, and loyalty experiences. Reporting to the Product Manager, Customer, you will work closely with Product, Engineering, Design, and cross-functional stakeholders to ensure product initiatives are clearly defined, aligned, and delivered efficiently.
This role plays a critical part in the day-to-day product development lifecycle, translating business needs into well-structured requirements, supporting agile delivery processes, and ensuring product teams have the clarity needed to deliver high-quality solutions that enhance the CAVA guest experience.
Success in this role requires strong analytical thinking, exceptional attention to detail, and the ability to collaborate across teams to ensure product initiatives move smoothly from concept through launch.
This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position and such duties and responsibilities may change without notice.
What You’ll Do:
- Support the day-to-day execution of the product development lifecycle, ensuring features move efficiently from intake through delivery.
- Translate business and product goals into clear product requirements, user stories, and acceptance criteria that guide engineering and design teams.
- Maintain and refine product backlogs, ensuring stories are well-defined, prioritized, and ready for sprint planning.
- Partner with Product Managers to document product requirements, workflows, and feature specifications.
- Facilitate alignment across Product, Engineering, Design, and stakeholders to ensure
requirements are understood and development work stays on track.
- Participate in agile ceremonies including backlog grooming, sprint planning, standups, and retrospectives.
- Coordinate with cross-functional teams including Marketing, Operations, Culinary, and Analytics to gather inputs and clarify requirements.
- Assist with feature validation, QA support, and release readiness, ensuring requirements are met before launch.
- Track product work across tools such as Jira and Confluence, maintaining clear documentation and status visibility.
- Support product performance analysis by helping track key metrics, feature adoption, and guest behavior insights.
- Identify opportunities to improve processes, documentation, and product development workflows to increase efficiency and clarity.
The Qualifications:
- 2+ years of experience in product analysis, business analysis, product operations, or related roles supporting digital products.
- Bachelor’s degree in Business, Information Systems, Computer Science, Analytics, or related field.
- Strong understanding of Agile development methodologies, backlog management, and SDLC processes.
- Experience writing user stories, acceptance criteria, and functional requirements.
- Familiarity with tools such as Jira, Confluence, and analytics/reporting platforms.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication skills with the ability to translate business needs into technical
requirements.
- Comfortable collaborating with engineering, design, and cross-functional teams in a fast-paced environment.
- Interest in digital guest experiences, hospitality, and consumer technology.
- Experience supporting guest-facing digital products such as mobile ordering, loyalty platforms, or e-commerce experiences preferred
- Experience working in restaurant, retail, hospitality, or consumer technology environments preferred
- Familiarity with product analytics tools, experimentation frameworks, or A/B testing preferred.
Physical Requirements:
- Ability to maintain stationary position to be able to operate a computer and other office equipment
- Must be able to identify, analyze and assess details
- For certain positions, must be able to occasionally move or transport items up to 50 pounds
- Ability to communicate with others and exchange information accurately and effectively
- Constantly po