Job Title: Product Quality Analyst
Location : Sylmar, CA (onsite)
Contract Duration: until 06/01/2026
Working hours - 8am - 5pm
Description:
- This position is NonExempt. Hours over 40 will be paid at Time and a Half.
- Analyzes and resolves Abbott product customers technical and clinical questions regarding Abbott products.
- Corresponds with customers regarding the results of inquiries and analysis of products
- Uses discretion in escalating unusual product performance issues, collaborates with engineering, resolves customer complaints.
- Participates in product improvement teams, field failure analysis and other analytical teams responsible for the improvement of products and regulatory issues.
- This position requires a very high degree of technical competence and communicative ability in order to receive, evaluate, investigate and respond to customers' questions and complaints.
- Interfaces with all levels of health care professionals ( doctors, nurses, biomedical technicians and purchasing agents, materials managers and risk managers) to document, investigate, and correct field-related problems.
- Communicates customer concerns and complaints to individuals who manage databases and analyze data to identify trends, needs for product and service enhancements and communicate the findings with relevant individuals such as R & D engineers, business unit managers, and other personnel to communicate the findings.
- Performs product complaint documentation, investigation, customer response, and consulting activities on Abbott products and authors correspondence to customers addressing complaint investigations.
- Serves as a liaison between other business units for quality and technical concerns as needed.
- Must have knowledge of Medical Terminology.
- Five - seven years of customer support experience preferred.
- Strong PC/Data Entry Skills required.
- A high degree of interpersonal relations skills.
- Strong verbal and written communication skills.
- Med device exp not required but a plus.
- PROBLEM SOLVING: Must be able to work under pressure and stress common to office environments.
- Must be able to maintain a high degree of accuracy and analytical thinking.
- Must be able to deal effectively with problems and customers on the telephone.
- HS diploma required. Degree preferred.
- Potential to convert and/or extend for right candidate but no guarantee.
Company DescriptionTechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.
We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.
We also have national recruiting