Join Manulife Wealth as a Product Delivery Analyst to help deliver exceptional experiences for our advisors and clients. As part of our Continuous Delivery organization, you'll combine your business and technical analysis skills to deliver strategic product initiatives and improve processes that support digital solutions. Acting as the voice of both the business and the customer, you will collaborate with cross-functional teams to ensure that our products are both viable and feasible, while consistently delivering value to our users.
This dynamic role offers an exciting opportunity to influence strategy, drive continuous improvement in user journeys, and enhance our digital ecosystem. If you thrive in a collaborative environment, enjoy solving complex challenges elegantly, and want to help shape the future of advisor and customer interactions, we invite you to apply and join us in delivering meaningful change!
Responsibilities
Product Discovery and Strategy:
- Contribute to the development of product strategy by providing insights from user feedback and competitive analysis.
- Make recommendations to management for reengineering business processes to achieve greater efficiency.
- Produce comprehensive business reports that improve decision-making speed and drive feature prioritization.
- Identify trends and opportunities for improvement that align with the company's strategic goals and objectives.
- Assist in updating product roadmaps to reflect strategic goals, key opportunities and market insights.
- Align stakeholder needs with product strategy and roadmap priorities through effective collaboration.
Product Delivery and Implementation:
- Collaborate with stakeholders to conduct business analysis, gathering and documenting detailed business requirements and specifications.
- Facilitate clear and effective communication of business requirements to team members, including systems and management teams.
- Contribute to the product development process by writing user stories, organizing and prioritizing the product backlog, and running trade-offs.
- Design and implement test plans and test cases, evaluating outcomes to ensure effective implementation of business solutions.
- Leverage tools like Jira and actively participate in agile ceremonies to refine backlog and ensure timely delivery.
- Communicate delivery progress and maintain alignment goals and timelines
- Conduct user acceptance testing to ensure delivered features meet quality standards and requirements.
Data-Driven Insights and Strategic Decisions:
- Analyze data from multiple sources to resolve conflicts and deliver actionable insights.
- Analyze product performance and usage data to identify trends and inform decisions.
- Collaborate with data teams to ensure accurate and timely data collection.
Change Management and Go-to-Market Activities:
- Support the execution of change management and go-to-market strategies for product rollouts.
- Address stakeholder needs during change initiatives to ensure smooth adoption.
- Partner with cross-functional teams to develop communication materials and create relevant training sessions and product demos.
Leadership and Stakeholder Alignment:
- Build strong relationships with stakeholders such as Operations, Technology, Compensation, Finance, and third-party vendors to enhance processes and drive continuous improvements.
- Use frameworks like SWOT Analysis, RACI Matrix and OKRs to guide strategic decisions.
What we are looking for (required)
- Experience: 3-5 years of experience in business analysis or a related product management field with a consistent track record of delivering successful changes to digital products/projects.
- Education: Bachelor's degree in business, finance, information technology or an equivalent field.
- Skills: Excellent analytical, problem-solving, and decision-making skills. Adept at formulating business requirements and user stories, then testing/validating results.
- Communication: Exceptional communication and interpersonal skills, both verbal and written, with the ability to facilitate cross-departmental collaboration and effectively convey complex information.
- Stakeholder Management: Skills in engaging and leading stakeholders to align product vision and strategy to ensure project alignment and success.
- Market Research: Knowledge of market research methodologies, including data collection, analysis, and competitor analysis
- Product Lifecycle: Knowledge of digital product lifecycle from ideation through requirements, testing/validation to deployment.
- Collaboration: Ability to collaborate with Business, Operations and Technology teams to develop solutions.
- Data Analysis Proficiency: Experience with data analysis tools, including advanced Excel skills (such as pivot tables, VLOOKUP, and data visualization), and familiarity with SQL to extract and analyze data from databases.
- Data Visualization Proficiency: Experience with data visualization tools like Power BI or