Position Overview
Embark with us on a journey of growth and transformation as we create exceptionally engineered technology and bring AI everywhere. As a valued team member, your adaptability and attention to detail will contribute to our drive for results and relentless pursuit of quality, ensuring we meet our customers' needs with precision.
The Product Group Hardware Governance Systems Analyst role is the first point of contact for users with questions or issues regarding asset management processes and tools. You will be part of the Hardware Governance and Support (HWGS) team within the Intel Products Lab Strategy Office, responsible for maintaining policies, supporting hardware lifecycle processes, and driving improvements for efficiency and risk mitigation.
Key Responsibilities
- Provide 1st level support for users with questions related to ServiceNow (Intel Product's Pre-Production Hardware system of record) and inventory tracking business processes.
- Troubleshoot and resolve application bugs escalated from users; partner with IT on necessary development work.
- Perform regular data updates to ensure asset management data integrity.
- Support user enhancement requests.
- Participate in system upgrade testing to ensure no impact to end users.
- Document processes and deliver training to end users.
Required Qualifications
- Education: Associate degree in STEM or any related field.
- Experience with ServiceNow.
- Excellent MS Office skills (Excel, Word, and PowerPoint).
- Experience in an IT or equivalent system/customer support role.
Preferred Qualifications
- Bachelor's degree in STEM or any related field.
- Intel Product knowledge, including silicon and platform configurations.
- Understanding of BOM data (SPEED).
- Experience with Access Governance System (AGS).
- Experience with Lab Management Portal (LaMP), Atlas, or BI Reporting.
Benefits & Perks
- We offer a total compensation package that ranks among the best in the industry, featuring competitive pay, stock bonuses, and comprehensive benefit programs including health, retirement, and vacation.
- Annual Salary Range: $75,860.00 - $126,120.00 USD*
- Eligible for a hybrid work model that allows splitting time between on-site and off-site work.
- Explore additional Intel benefits and life at Intel through the provided links.
- The range reflects target compensation across US locations. Actual pay is determined by location, skills, experience, and education.