Drive Success Through Projects And Assurance And Operational Activities
Retail Banking Services (RBS) area are the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world's best systems and processes.
As part of Controls and Customer Outcomes, a function for the Retail Bank, we are responsible to work based on the Assurance framework that adheres to Remediation principles and necessary regulatory standards.
Here, we drive enhancements to business practices and processes by sustaining a focus on controls and customer advocacy to deliver better outcomes for our customers, shareholders and the community.
In this role you will be working in the Product & Solutions Management team and support one of the critical areas within RBS Remediation. You will be responsible for assurance activities including data testing, quality control of data files and reporting issues.
Other responsibilities will include:
- Analysing business requirements, creating and documenting steps to validate requirements and derive acceptance criteria, including using Microsoft Excel whilst providing feedback on test results
- Validating the impacted customers based on acceptance criteria
- Constantly thinking outside the box for testing business requirements
- Demonstrated hands-on manual testing experience
- Performing issue tracking recording and following-up to resolution
- Provide daily project status reports and participate in project meeting, where required
- Constantly communicating with internal stakeholders regarding Remediation projects
- Identifying and escalating issues whilst meeting deadlines and achieving KPIs
- Completing administration tasks and maintaining project related trackers in line with the Standard Operating Procedures and supporting the effective delivery of our remediation projects
We're interested in hearing from people who have:
- Proficient knowledge of Microsoft Word, Excel and PowerPoint
- Basic technical skills and knowledge base in the Assurance space with knowledge of the Retail Bank
- Good organisational skills with the ability to work independently as well as collaborate in a team environment
- Good analytical skills and attention to detail
- Is a fast learner and use best judgement when required
- Basic understanding of the Banking products will be desirable
- Prior experience in an Agile working environment is preferred, not mandatory
- Pride themselves on their strong time management skills meeting deadlines and KPIs
- Adaptable to new methodologies, tools and framework
- Working knowledge and experience in Selenium and Python is added advantage
- Enjoys working through fast-paced project life cycles
We support our people with the flexibility to balance where work is done with at least half their time connecting in our CBA India office.
If this sounds like you, apply now!