Product Manager- Commercial Internet Services

Overview

The Product Manager- Commercial Internet Services (PM) is responsible for the adoption, growth, and financial performance of the assigned commercial product/service lines. They primarily work on strategies that create new products, promotions, and processes that move the business forward. The successful PM is aware of the current and future customer needs, technologies, vendors, competitors, and market conditions that affect the assigned product/service lines. The PM defines the product/service value and is able to clearly and convincingly convey that value. The PM collaborates with the marketing team to deliver the product/service value statements to the public and with the sales team to deliver that message to prospects and customers.

The PM is the assigned subject matter expert for assigned product line and provides the commercial sales and support teams with timely answers to complex product functionality and/or pricing requests via email, phone, or trouble ticket-based support system. The position assists in the development of responses to large and/or complex RFP's, RFI's, and other custom commercial and wholesale products.

The PM maintains a thorough understanding of use cases for assigned product line in complex commercial customer scenarios. The PM translates these scenarios into real world examples for relevant stakeholders in face-to-face, conference calls, and webinar type environments.

The PM provides statistical analysis for assigned products and services, including, but not limited to trend analysis, ARPU (Average Revenue per Unit) analysis, and forecasting. The position manages overall profitability for assigned commercial products and services and is responsible for ongoing development and management of the strategic product roadmap. The PM creates, manages, and reports on monthly and quarterly

strategic product promotions to increase product penetrations, boost ARPU and decrease churn. The position also creates yearly revenue budgets on assigned product line.

The PM takes the lead on policy & procedure development with regards to go to market activities and ongoing product enhancements. The PM also works with the Product Development team to implement tactical and strategic product enhancements using the Gated project process including the following tasks:

• Create service descriptions and reviewing with project/product stakeholders.
• Present project scope to the TDS Executive leadership team.
• Assist in leading the Process Advisory Committee (PAC) team meetings to make sure product enhancements are rolled out per specifications.
• Work with the Marketing team on the creation of go-to-market launch programs.

The position assists in the creation of technical documents for internal Sales staff and external customers (e.g., user guides, videos, webinars, policy documents).

This position can work remotely in any of the 40+ states in which TDS Telecom operates.

NOTE: This position can be hired at either a Product Manager- Commercial Internet Services (PM) (5E)([redacted]1), or Product Manager- Commercial Internet Services (PM)(6E) ([redacted]0) level depending on the skills and qualifications of the candidate. Different job postings exist for each of these positions. Please reference each job posting for the minimum qualifications required for each role and submit an application for each level that you are both interested and qualified for.

Responsibilities

• Act as a product line expert to coordinate and participate in interdepartmental work groups with respect to:
• Developing long-range competitive strategy to maximize revenue, grow subscribers, and minimize churn.
• Setting long term policy direction.
• New market launches.
• Preparing business plans and businesses cases as necessary.
• Product life cycle management.
• Developing pricing strategies.
• Ensuring delivery of quality products and services.
• Resolving complex billing, process, or technical issues.
• Implementing process improvements for expense and COGS reduction.
• Dealing with ongoing operational issues related to technology, software, or system changes.
• Work closely with all other business units in support of product goals and initiatives, including some or all of the following:
• GRA on regulated issues as it relates to assigned commercial products and services.
• Network Services, Network Operations and Field Services on issues related to technical support, installations, and troubles.
• Information Technology on strategic billing and system related issues.
• Central Marketing on the creation and ongoing updates for product line collateral, user guides, training guides, webinars and videos.
• Works closely with the Commercial Sales channels on sales goals, incentives, results, and product training.
• Subject matter expert for assigned commercial product/service line(s). Respond to product inquiries from multiple TDS departments related to product specifications, process, procedure, competitors, pricin