Product Manager-Tech, Subscriptions, Ring Subscriptions

DESCRIPTION

We are looking for a Product Manager-Tech to own operational excellence and quality for Ring's subscriptions business. In this role, you will work at the intersection of product, engineering, operations, and customer service to identify friction points in the subscriber journey, diagnose root causes through data analysis, and drive product fixes that eliminate them. You will ensure our billing platform is reliable, accurate, and works the way customers expect it to, while building the processes and tooling needed to sustain a healthy, growing subscriptions business. The ideal candidate uses AI to raise their productivity and quality across all elements of their work, from data analysis and root-cause investigation to writing product requirements and prototyping solutions.

Key job responsibilities

• Own the operational health of the subscriptions experience end-to-end, including billing reliability, plan management, and payment processing
• Partner closely with Customer Service to analyze support contacts, identify recurring pain points, and translate them into prioritized product improvements
• Build and maintain analyses and reporting that connect subscriber experience metrics (contact rate, churn drivers, billing errors) to business outcomes
• Drive root-cause analysis on billing, payment, and subscription lifecycle issues, and work with engineering to implement durable fixes
• Develop and implement processes that proactively detect and prevent subscriber-facing errors and quality degradations before they reach customers
• Deliver regular reporting and insights on subscriptions business performance, connecting operational metrics with financial drivers to inform strategic decisions
• Work with cross-functional partners (engineering, CS, finance, marketing) to deliver projects and launches that improve subscriber retention and satisfaction
• Identify opportunities to automate and streamline operational workflows using AI and other tools

BASIC QUALIFICATIONS

• Bachelor's degree
• Experience working across functional teams and senior stakeholders
• 2+ years of experience owning/driving roadmap, definition, and tradeoff decisions for a technical product
• Experience in data analysis, root-cause investigation, or quantitative research
• Demonstrated experience using LLMs and AI tools for data analysis, process improvement, strategy definition, or prototyping
• Experience contributing to engineering discussions around technology decisions and system reliability

PREFERRED QUALIFICATIONS

• Knowledge of agile product development and life-cycle management process
• Bachelor's degree in information systems, computer science, data science, engineering, business administration, finance, economics, or a related field
• Experience with subscriptions, recurring-revenue, or consumer services businesses
• Experience working with billing platforms, payment systems, or subscription lifecycle management
• Familiarity with operational metrics, service health monitoring, or reliability engineering concepts

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vi