🇫🇷 Product Operations Manager (FR - Customer Facing)

You dream of a role where you sit at the intersection of product, customers, and execution, ensuring that what is promised is delivered flawlessly, understood clearly, and continuously improved.

Wait a minute.

Deep down, you’re not just looking for a job. You're looking for a high-ownership role where your work has a direct, visible impact on customers, product quality, and retention.

This adventure gives you:

🗽 Freedom - autonomy, trust, and the ability to act without micro-management

🔥 Ambition - working with sharp, demanding people building a premium product

😍 Impact - shaping how thousands of users experience personal growth every day

You recognize yourself if you are:

• Pragmatic, execution-driven, and obsessed with clarity

• Service-oriented, with extreme attention to detail

• Comfortable operating cross-functionally without formal authority

• Energized by ownership, not titles

• Someone who builds systems, automates friction, and fixes what others tolerate

📍 Full-time role - remote-first, unless you live in Lisbon or Dubai.

📣 French native required. English professional level.

At Paradox, we are convinced that greatness is trainable.

That’s why we want to empower people at scale, by leveraging cutting edge technologies like AI, and crafting user experiences with outstanding aesthetics.

We do that by merging :

• Human Intelligence (coaches, peers, and mentors)

• Structured Intelligence (protocols, mental models, rituals),

• Technological Intelligence (AI personalization, feedback loops, adaptive journeys)

To create one seamless ecosystem: Paradox OS.

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OUR BELIEFS

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We believe self-help is broken.

Most learning platforms fail : generic theories, short-term motivation, little real change.

At Paradox, we believe people deserve more

They deserve a system that knows them, one that adapts, challenges, and grows with them through AI personalization, lean experimentation, and deep psychological understanding.

Personal development shouldn’t just make you feel motivated for a day, it should change how you think, create and live.

OUR VISION

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At Paradox, we want to re-invent how people grow.

We do not build another course or coaching app but the Operating System for Greatness.

Founded by David Laroche, followed by over 2M+ people and known for his interviews with icons like Tony Parker, Mike Horn, Richard Branson, and Gad Elmaleh, Paradox aims to build something that will live beyond any individual (including its founder), for decades to come.

Our ambition is to compete with players like Mindvalley (150M EUR ARR), but with a sharper vision, grounded protocols for achievers, people who want more for their life, refusing mediocrity.

To do that, we bring together designers, tech, coaches, and filmmakers to create learning experiences that are cinematic, precise, and effective.

We move fast, aim high, and hold ourselves to the standards of Apple, Spotify, and MasterClass. No fluff, focused on meaningful impact.

While others hide their numbers, we want to let our results speak loudly for us.

Get obsessed with transforming our clients’ lives and let those transformations be our marketing.

And that's where you come in.

YOUR MISSION 🚀

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🎯 Your mission is to ensure that Paradox OS is delivered, communicated, and experienced at a premium level - while continuously improving customer satisfaction.

This role replaces a traditional “Customer Success” or “Product Ops” mindset.

You are not customer support.

You are not a PM.

You are the owner of product delivery, customer communications, and real user signals.

Important note:

The scope is intentionally broad.

You will not do everything at once.

You will sequence, systemize, automate, and eliminate.

🎯 YOUR 4 MAIN MISSIONS

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• Own end-to-end delivery of all customer-facing assets:

• Courses, videos, lives, events, community access

• Ensure everything is:

• On time

• Clear

• Coherent

• Premium

• Own customer-facing communication and Paradox OS Community

• Act as the final quality gate before anything reaches users

Outcome:

No delivery chaos. Clear communication.

• Collect and structure user feedback from: Community / Calls / Surveys

• Segment insights by: Cohort / User Profile / Maturity level

• Translate raw feedback into clear insights & actionable recommendations

• Share insights with: Product & Tech / Learning & Content / Growth teams

• Close the loop: Feedback → A/B test → measurement

Outcome:

Product decisions grounded in reality, not assumptions.

• Independently ship improvements, such as:

• Onboarding flows

• Communication sequences

• Calendars, rhythms, formats

• FAQs, help content, challenges, rituals

• Coordinate editors, tech, and learning teams when needed

• Propose high-impact initiatives with clear rationale when validation is required

Outcome:

Continuous improvement without waiting for permission.

• Reports directly to the Chief of Staff

• High autonomy on execution

• Clear escalation path for high-impact or structural changes

• Trusted to act, not just report

SUCCESS METRICS

Lead indicators

• % of assets delivered on time

• Participation rate in lives / challenges

• Survey response rate

Volume and quality of structured feedback

• Number of customer calls conducted

Lag indicators

• Renewal rate ↑

• NPS & qualitative sentiment ↑

• Weekly Active Learners (indirect contribution)

• Early retention signals

• Volume of testimonials generated

DO YOU RECOGNIZE YOURSELF? 😍

Must-have

• Strong analytical mindset

• Proven ability to operate autonomously in complex environments

• Obsession with clarity, quality, and execution

• High attention to detail

• Tech-savvy and automation-oriented (Notion, AI tools, workflows)

Personality

• Growth over ego: You are eager to learn, and receive hard feedback to grow. You let others speak and seek to understand their viewpoints.

• Comfortable with direct feedback

• Service-oriented

• Desire to create “wow” experiences

Experience

• B2C tech-startup and/or tech customer-facing role desirable

Languages

• French: native

• English: professional level

IT MIGHT NOT BE FOR YOU

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This role sits where friction lives.

You will see problems before others do.

You will fix things others ignore.

You will operate without perfect clarity.

❌ If you need rigid instructions → wrong place

❌ If you prefer reporting over execution → wrong role

❌ If you avoid accountability → wrong fit

This is not a 9-to-5 role, we move fast and work hard.

For the wrong person: frustrating.

For the right person: deeply meaningful.

This is a great opportunity to learn and grow on many topics and skills, and have a real impact.

WHY JOIN PARADOX ❤️

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You will play a crucial role in the development of a company whose content and products are enjoyed by millions of people. Currently, our videos have been viewed over 100 million times.

You’ll live first-hand the 0-to-1 of Paradox OS, the future of personal development. While being a key part of its success.

GROWTH & AMBITION

• 🏅Being surrounded by A-players who strive to perform whilst being in a good mood

• 🏋️‍♀️No corporate bullshit

• ⚡️Real ownership and responsibility

IMPACT & MEANING

• 🦄Playing a crucial role in the development of a product used by tens of thousands

• 🤩Direct impact on people’s lives, waking up in the morning feeling like you are making a difference is something!

• ❤️ Possibility to take 5 paid days to contribute