Product Quality Analyst, MENA Product Team

Join Amazons MENA Product team to drive data-driven improvements in customer return. This dual role you'll combine quality assurance testing with product analytics to enhance the returns journey for Amazon MENA customers. This role offers an opportunity to drive data-informed decisions while ensuring quality in our customer experience, combining analytical skills with practical quality assurance in a fast-paced environment.

Position: Product Quality Analyst (L3)Location: Dubai, UAEEligibility: Emirati Nationals Only

Key job responsibilities

Quality Assurance

Execute test cases for returns experience features across desktop and mobile platforms

Identify and document bugs, usability issues and customer experience gaps

Validate end-to-end returns flows including refund processing, return shipping labels and customer communications

Create and maintain test documentation for returns experience features

Product Analytics

Analyze returns data to identify trends, patterns and opportunities for improvement

Create and maintain dashboards to track key performance metrics

Generate regular reports on returns experience metrics and customer satisfaction

Conduct A/B testing analysis to measure feature impact

Provide data-driven recommendations to improve the returns experience

Support business decisions with quantitative analysis

Amazon Leadership Principles You’ll Embody

Customer Obsession

Dive Deep

Insist on the Highest Standards

Learn and Be Curious

Speak, write and read fluently in English and have the ability to take direction in English

Knowledge of Excel skills to be able to refine data and prepare business reports

Bachelors degree

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Required Experience

IC