Product Quality Engineer

VirtualVocations
Miami, US
RemoteCareer-pivot friendly

Why this role

Pace
Fast Paced
Collaboration
High
Autonomy
Medium
Decision Impact
Team
Role Level
Individual Contributor
Career Pivot Friendly
Welcomes transferable skills

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • efficient addressing of critical bugs and customer insights
  • real-time product decisions
Typical background
technical supportsoftware engineeringquality assurance

Transferable backgrounds

  • Coming from technical support
  • Coming from software engineering
  • Coming from quality assurance

Skills & requirements

Required

Product And Technical KnowledgeDebuggingPrioritizationOwnership MentalityProactive Approach

Preferred

Ai-native Voice Of The Customer Program

Stack & domain

Technical SupportSoftware EngineeringQuality AssuranceDebuggingReproduction SkillsPrioritizationProduct OwnershipFast-paced EnvironmentsOwnership MentalityProactive ApproachProblem SolvingTeamworkProduct QualityUser FeedbackCustomer Insights

About the role

Original posting from VirtualVocations

Product Quality Engineer, a full-time remote position responsible for owning the feedback loop between users and the product, ensuring critical bugs and customer insights are addressed efficiently. Key Responsibilities Build and manage an AI-native Voice of the Customer program to gather and synthesize user feedback Develop feedback loops that translate customer experiences into real-time product decisions Serve as the senior escalation point for critical customer issues and act as a product expert across the organization Required Qualifications Deep product and technical knowledge with experience in technical support, software engineering, or a quality-adjacent role Strong debugging and reproduction skills Ability to prioritize tasks effectively, distinguishing between critical and non-critical issues High ownership mentality regarding product quality Self-starter with a proactive approach and ability to navigate fast-paced environments

Source: VirtualVocations careers

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