Find Your 'Better' at AIA
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About the Role
In this role, you will be responsible for ensuring timely and accurate issuance of Group Insurance Bills and Policy contracts in support of Corporate Solutions’ goals and vision.
Responsibilities
- Review, issuance and delivery of Group Insurance policy contracts, endorsements and bills.
- Manage assigned portfolio and support projects efficiently and effectively.
- Track and monitor new business and policy renewal to ensure that information is received in a timely manner by working closely with colleagues from Sales and Marketing.
- Set up and review new business / renewal policies in core system.
- Provide accurate billing status and quality checks reports.
- Participate in projects that involve improvement of operations efficiency, which could include User Acceptance Testing.
- Ensure service level commitments are met.
- Maintain awareness on regulatory compliance risks.
- Communicate professionally and effectively with clients, agents, brokers and colleagues.
- Communicate with intermediaries or clients via conference calls where required (Top producers/ complex accounts, etc).
- Attend to the emails inquiries promptly.
- Any other projects assigned.
Requirements
- At least 2 years operations experience in insurance industry, preferably in Group Insurance.
- Meticulous, good analytical, organizational, communication and interpersonal skills.
About AIA
AIA has served customers across Asia-Pacific for over a century, with a purpose to help millions of people live healthier, longer, better lives. We are transforming to be faster, simpler and more connected, offering innovative solutions and impactful experiences. Join us if you believe in creating a better tomorrow.