Product Specialist - Index & ETF's Client Service - S&P Global

About the Role:

Grade Level (for internal use):

09 About the Role:

Product Specialist / Client Services, S&P ETF & Benchmarking Solutions (EBS)

The Team:

Asset managers, custodians, hedge funds and investment banks rely on us to deliver timely, accurate, multi asset class index data to support their trading and investment activities. ETF & Benchmarking Solutions also provides a comprehensive view of the global ETF market to support the needs of all participants, from issuers and buy-side investors to brokers and market makers. The EBS Product Service team are subject matter experts who strive to deliver a best-in-class experience in product support, relationship management and customer communications.

Responsibilities and Impact:

The successful candidate will be expected to develop deep knowledge of EBS products and systems to support clients and ensure that our business applications run smoothly. You will be working in a fast-paced environment ensuring client requests are prioritized and resolved. Product service team members collaborate with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at retaining existing customers and increasing revenues to the business.

You will have the opportunity to build strong relationships with customers in top-tier financial institutions on the buy-side and sell-side, as you improve their end-user experience and ensure they operate our applications effectively.

• Manage incoming customer requests using internal systems and processes.
• Understand the needs of different customers and work with internal product, technical & operations teams to deliver solutions that meet requirements.
• Troubleshoot customer application UI and backend databases against various application systems errors, while providing customer feedback and progress visibility.
• Manage the communication and relationship between clients and the business.
• Partner with internal stakeholders to deliver enhancements aimed at retaining existing customers or delivering new revenue opportunities for the business.
• Work alongside colleagues in major financial hubs around the world including London, Hong Kong and New Delhi.

Compensation/Benefits Information:

S&P Global states that the anticipated base salary range for this position is $60,000.00 to $90,000.00. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here .

What We're Looking For:

Basic Required Qualifications:

• Able to self-organize, schedule, and prioritize effectively.
• Manage tasks and meet tight deadlines.
• Basic proficiencyin Microsoft Office programs.
• Strong oral and written communication skills are essential.
• Interest in working with software systems and technology.
• Adept at building and maintaining relationships with external clients and with colleagues at all levels.
• Positive attitude, self-motivated, and proactive.
• Adept at building and maintaining relationships with external clients and with colleagues at all levels.

Additional Preferred Qualifications:

• Familiarity with indices or ETFs.
• Experience with client facing responsibilities an advantage.
• Prior use of salesforce or similar client support tools.
• Proficiency in SQL or Python
• Skill with A.I. and data visualization

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What's In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical i