Product Support Analyst

A company is looking for a Product Support Analyst.

Key Responsibilities

Triage incoming tickets, identify billable work, and update workflow systems

Provide day-to-day support and troubleshoot customer issues using SQL and web-based tools

Execute data maintenance scripts and contribute to knowledge base articles

Required Qualifications

2-4 years of experience in product support, development, or consultancy

Bachelor's degree in a related field or equivalent work experience

Proficiency in SQL and web-based troubleshooting tools

Ability to learn insurance workflows and SaaS products quickly

Flexibility to work outside normal business hours, including weekends and holidays