Job Location – Remote with Occasional Onsite at either Los Angeles, CA or New York, NY Location
Type - Contract (6 Months with Possible Extensions)
Pay Rate – $90.00 - $100.00 Per Hour (W2)
Our client is actively seeking a Product Training Analyst who can develop training programs for product end users to ensure deep product knowledge and effective usage. Candidates will be able to help create educational materials, facilitate workshops, and collaborate with product teams to create/update content and ultimately drive product adoption. They are a key member of the product management team, and work closely with business analysts, product managers, and engineers.
Responsibilities
Product Expertise
- Understand the product features and functionality, user personas, and workflows.
Cross-functional Collaboration
- Partner with product management and engineering teams to stay updated on new features and functionality, ensuring that training materials are updated accordingly and working very closely with our business transformation office’s training framework.
Content Creation
- Develop engaging training materials, including, but not limited to, user guides, high-level process flows, slide decks, and e-learning modules.
Needs Analysis
- Identify training gaps, monitor product updates, and adjust curriculum accordingly.
Delivery & Facilitation
- Help conduct live, virtual, or recorded training sessions for users and stakeholders.
Qualifications
- 5+ years’ experience functioning in a similar function and/or business analyst role within a product management team
- Instructional Design: Knowledge of adult learning principles and curriculum development
- Adaptability: Ability to quickly learn and teach new product features in fast-paced environments
- Problem-Solving: Ability to troubleshoot and simplify complex concepts for diverse audiences
- Technology Proficiency: Experience with LMS (Learning Management Systems), virtual training tools and product adoption solutions (such as WhatFix)
- Communication: Exceptional verbal and written communication skills, with the ability to explain complex technical details to non-technical audience
- Change Management: Experience with supporting change impact assessments, mitigating actions, and change readiness activities
- Familiar with accounting and financial concepts
- Prior experience working with professional services businesses, ideally in the sports, media and entertainment sectors