Job Title: Production & Service Engineer Instrumentation
Location: Jebel Ali Free Zone Dubai UAE
Job Type: Full-time Fixed
Experience Required: 1 to 4 years
Education: Bachelors Degree / Diploma in Instrumentation Electronics Mechanical or a related engineering field
About the Role
A leading manufacturer and supplier of high-performance field instruments and solar-integrated solutions for oil & gas petrochemical and industrial applications is seeking a Production & Service Engineer Instrumentation . The role involves after-sales technical support troubleshooting and ensuring high customer satisfaction through in-house support and on-site visits.
Key Responsibilities
Production Support Responsibilities
- Material Availability Check
- Verify the availability of raw materials upon receiving new orders.
- Coordinate with Purchase and Sales teams when materials are unavailable and provide expected timelines.
- Material Receipt & Verification
- Verify received materials against the Purchase Order (PO) and Sales Order (SO).
- Inform the Quality Control (QC) team to begin testing of incoming materials.
- Assist the QC team during tests such as hydro testing when required.
- Certificate Verification & Preparation
- Review supplier certificates for compliance with order specifications.
- Prepare internal certificates as per customer or product requirements.
- Coordinate with the Design team for technical documentation or clarifications.
- Handover & Dispatch Coordination
- Handover approved materials to Stores for packing.
- Coordinate with Logistics to ensure timely dispatch.
Service & Technical Support Responsibilities
- Customer Complaint Handling
- Serve as the first point of contact for service-related issues.
- Log track and follow complaints through to closure.
- Work with production and QC teams for root cause analysis.
- Provide remote troubleshooting via phone email or video call.
- Assist customers with installation calibration and commissioning.
- Ensure timely communication and resolution.
- Visit client sites across UAE and GCC as needed.
- Perform inspection testing servicing and replacement of faulty instruments.
- Submit site visit reports and follow-up recommendations.
- Documentation & Reporting
- Maintain detailed records of service cases corrective actions and root causes.
- Provide feedback for continuous improvement initiatives.
- Support documentation for audits and compliance requirements.
- Cross-Department Collaboration
- Coordinate with Design QC and Sales teams to resolve recurring issues.
- Guide customers on preventive maintenance and best practices.
Key Requirements
- 4 years of experience in field service technical support or instrumentation maintenance
- Strong practical knowledge of
- Pressure Temperature Level and Flow instruments
- Calibration and diagnostics of analog instruments
- Instrument installation and fittings
- Strong verbal and written communication skills
- Willingness to travel within UAE & GCC
- Ability to read datasheets wiring diagrams and loop drawings
Preferred Qualifications
- Experience working with end-users
- Basic knowledge of ISO/IEC calibration standards
- Familiarity with MS Office and basic CRM tools
Benefits
- Competitive salary based on experience
- Travel and site visit allowances
- Growth opportunity within a rapidly expanding instrumentation brand
Key Skills
Controlling Experience,E & I,Electrical Engineering,System Design,Distributed Control Systems,Calibration,NEC,LabView,Wastewater,Sensors,Autocad,Programmable Logic Controllers
Employment Type : Full Time
Experience: years
Vacancy: 1