Programs & Business Operations Lead, EMEA

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Homes Supply team is responsible for growing Airbnb’s supply base and ensuring we maintain a diverse, high-quality portfolio of home listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.

The Difference You will Make:

This role requires candidates to be based in Barcelona, London, Paris. This role is not eligible for relocation support.

As a EMEA Supply Business Operations, you are entrusted with the Strategy and Planning activities for the region, working closely with the Territory Managers, Acquisition Lead, as well as many cross-functional teams.

A Typical Day: 

Strategic Planning & Analysis

Partner with the EMEA Homes Director to define and execute regional strategy, goals, and key initiatives

Build and maintain frameworks for tracking business performance against OKRs and company priorities

Conduct deep-dive analyses on market trends, competitive landscape, and growth opportunities across EMEA

Operational Excellence

Design and improve operational processes to increase efficiency, transparency, and cross-functional alignment

Own the cadence of business reviews (WBRs, MBRs, QBRs), ensuring the leadership team has clear visibility into performance

Identify bottlenecks, risks, and opportunities — and drive action plans to resolution

Cross-Functional Collaboration

Act as a connective tissue between the EMEA Homes team and key partners including Product, Marketing, Policy, Finance, Data Science, and Customer Service

Facilitate alignment across stakeholders on high-priority projects and regional launches

Represent EMEA Homes perspectives in global Biz Ops forums and planning cycles

Insights & Storytelling

Translate complex data into clear, compelling narratives for leadership audiences

Build dashboards, reports, and presentations that drive informed decision-making

Champion a culture of data-driven thinking within the team

Your Expertise:

10+ years of experience in business operations, strategy, management consulting, or a related analytical role

Strong analytical skills with proficiency in SQL, Excel/Sheets, and data visualization tools (e.g., Tableau, Looker, Superset); AI knowledge. . 

Proven ability to manage complex, cross-functional projects from ideation to execution

Excellent communication and presentation skills — both written and verbal

Comfort operating in ambiguity with a bias toward action and ownership

Experience working in a fast-paced, global environment

Additional

Experience in a two-sided marketplace, travel/hospitality, or tech industry

Familiarity with Airbnb's business model and the EMEA market landscape

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Spain Annual Pay Range€90.000—€110.000 EUR