Project Analyst, Risk and Control Self-Assessment (RCSA)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Centre of Excellence (COE) sits within International Card Services (ICS), which comprises all issuing functions across our 28 international markets (excluding the U.S.). ICS COE colleagues operate across diverse geographies and disciplines, issuing products to both Consumer and Commercial customers.

The organisation is integral to the global growth strategy for American Express, with an ambition to drive significant value through the delivery of innovative products and robust operational controls that support sustainable, well-managed growth.

How will you make an impact in this role?

We are seeking a motivated and highly organised Project Analyst to support the delivery of our Risk and Control Self-Assessment (RCSA) activities within the International Card Services (ICS) business. This role is key to ensuring the successful execution of the RCSA programme across multiple business processes, maintaining alignment with enterprise risk standards and regulatory expectations.

You will help coordinate cross-functional teams, track progress, and drive delivery excellence as process mapping activities transition into RCSA execution. The ideal candidate will be a proactive self-starter with strong organisational, communication, and stakeholder management skills, capable of thriving in a dynamic and fast-paced environment.

Key Responsibilities

• Support RCSA Project and Delivery Managers with end-to-end delivery of RCSA activities across ICS processes

• Manage and track project timelines, milestones, and deliverables, escalating risks and issues where required

• Act as a central coordination point between process owners, control managers, risk leads, and second line stakeholders

• Plan, organise, and facilitate meetings, workshops, and stakeholder reviews, ensuring clear outcomes and follow-up actions

• Maintain high-quality project documentation including status reports, trackers, timelines, and action logs

• Monitor completion and quality of key artefacts (e.g., process risk identification, control evaluations, remediation plans)

• Engage proactively with stakeholders to provide guidance, align expectations, and secure timely input

• Identify and help remove delivery blockers to maintain programme momentum

• Provide concise and accurate updates to programme and risk leadership on progress, challenges, and next steps

• Contribute to continuous improvement by capturing lessons learned and suggesting enhancements to the RCSA execution framework

Minimum Qualifications:

• Proven project management experience, with exposure to risk management, controls, or financial services environments

• Strong stakeholder engagement skills, with the ability to influence and communicate effectively across all levels

• Proven ability to navigate ambiguity and deliver structure in evolving environments

• Effective organisational skills and close attention to detail, with a structured and proactive approach to delivery

• Proficiency in project tracking, reporting, and process documentation tools (e.g., Excel, SharePoint, JIRA, Visio, or equivalent), including experience supporting process mapping activities

• Strong written and verbal communication skills

• Ability to manage multiple workstreams simultaneously under tight deadlines

Preferred Qualifications:

• Familiarity with RCSA, operational risk frameworks, or control assessment processes is advantageous

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site well