Best suited to mid-level professionals with process improvement instincts and experience in software operations or QA, working in autonomy or robotics domains.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Nuro
Who We Are
Nuro is a self-driving technology company on a mission to make autonomy accessible to all. Founded in 2016, Nuro is building the world’s most scalable driver, combining cutting-edge AI with automotive-grade hardware. Nuro licenses its core technology, the Nuro Driver™, to support a wide range of applications, from robotaxis and commercial fleets to personally owned vehicles. With technology proven over years of self-driving deployments, Nuro gives the automakers and mobility platforms a clear path to AVs at commercial scale, empowering a safer, richer, and more connected future.
About the Team
The Software Operations team is at the heart of how Nuro's autonomy software gets built right. We own QC, tool testing, and bug reproduction across labeling workflows, and we care deeply about the craft of doing that work well. You'll sit inside the team, learn the work firsthand, and help build the systems that make quality achievable at scale.
You'll report directly to the Head of Software Operations with real access, real context, and a genuine mandate to make things better.
About the Role
This is a 12 month embedded role for someone who loves finding what's broken and fixing it for good. Process improvement should be in your DNA — not a skill you've practiced, but the way you naturally see the world. You'll spend real time inside the in-house team's workflow, then turn what you learn into sharper procedures, cleaner rubrics, and a taxonomy that actually fits the work. You'll also keep our offshore QC vendor team calibrated to the same standards, so the quality holds up wherever the work happens.
This role is a great fit if you get energized by noticing what's not working and making a clear case for how to fix it. If you love documentation that's genuinely usable rather than just technically correct, want your work tied directly to a product that matters, and thrive with autonomy and a direct line to leadership, this is the role for you.
About the Work
Procedures and Rubrics
Turn vague or inconsistent QC procedures into something anyone can execute confidently
Close the gaps where rubrics meet reality and real-world cases don't fit neatly into the framework
Keep every change traceable so the team always knows what improved and why
Taxonomy and Categorization
Audit the classification framework for defects, labeling outputs, and operational findings
Resolve ambiguity and overlap so the taxonomy reflects how the work actually happens
Catch and correct drift before it quietly undermines consistency
Embedded Observation
Learn the workflow from the inside: tools, handoffs, edge cases, and the friction nobody has documented yet
Surface patterns only visible up close: the skipped steps, the inconsistent calls, the rubric that doesn't quite fit
Turn those observations into a regular cadence of clear, actionable recommendations to leadership
Offshore Vendor Alignment
Keep the offshore QC team current on procedures, rubrics, and taxonomy
Run calibration sessions that close the gap between how standards are written and how they're applied
Build relationships with vendor account managers so problems surface early, not late
Documentation
Own documentation that is clear, current, and built to outlast any one person
Roll out changes so they land consistently across every team that needs them
About You
4+ years in project management, operations, process design, or QA in a software or tech environment
A track record of improving procedures, rubrics, or classification frameworks, not just executing against them
Sharp pattern recognition and the communication skills to turn observations into clear recommendations
Strong written communication: your procedures and rubrics leave no room for misreading
Comfort with tools like Notion, Confluence, Airtable, Jira, or similar
Bonus Points:
Experience in robotics, autonomy, mapping, or visual software environments
Familiarity with U.S. roadways and driving behavior
Experience coordinating offshore or distributed contractor teams
A background in taxonomy, ontology, or classification system design
Experience running inter-rater reliability or calibration programs
Autonomy software is being built right now, and the systems supporting that work need to keep up. The improvements you make here will be felt by the engineers, the QC team, and ultimately in the reliability of what Nuro ships into the world.
If that sounds like the kind of work you were made for, we'd love to hear from you.
At Nuro, your base pay is one part of your total compensation package. For this position the reasonably expected annualized base salary range is $87,000-$118,000. This position is for a 12 month term.Offers are based on an individual’s experience, education, location, and skills.
At Nuro, we celebrate differences and are committed to a diverse workplace that fosters inclusion and psychological safety for all employees. Nuro is proud to be an equal opportunity employer and expressly prohibits any form of workplace discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other legally protected characteristics. #LI-CD1
Source: Nuro careers