Qualitative Research Lead (AI Moderation)

Jobright.ai
San Francisco, US
Career-pivot friendly

Why this role

Pace
Fast Paced
Collaboration
High
Autonomy
High
Decision Impact
Company
Role Level
Team Lead
Career Pivot Friendly
Welcomes transferable skills

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Successfully own end-to-end qualitative research projects
  • Produce high-quality, client-ready deliverables
  • Build trust with senior stakeholders through effective communication
  • Translate research outcomes into compelling commercial narratives
Typical background
3-7 years experience in qualitative research, user research, customer insights, or market researchExperience with qualitative methods such as IDIs, FGDs, concept testing, messaging testing, journey exploration, and usability-style probing

Transferable backgrounds

  • Coming from consulting
    project management · client communication · problem-solving
    Consultants often manage projects, communicate with clients, and solve complex problems, which are valuable skills in qualitative research.
  • Coming from academia
    research design · data analysis · academic writing
    Academics are skilled in designing research, analyzing data, and writing reports, which are essential in qualitative research roles.

Skills & requirements

Required

Qualitative ResearchUser ResearchCustomer InsightsMarket ResearchQualitative MethodsSynthesis And StorytellingClient-facing ConfidenceCommercial InstinctsResearch Technology And AI Tools

Preferred

Pre-sales SupportAi/research Tech EcosystemsMulti-market/cross-cultural ExperienceCreating GTM Assets

Stack & domain

Qualitative ResearchUser ResearchCustomer InsightsMarket ResearchIdisFgdsConcept TestingMessaging TestingJourney ExplorationUsability-style ProbingResearch TechnologyAI ToolsSynthesisStorytellingClient-facing ConfidenceCommercial InstinctsBias Toward ActionHigh OwnershipCalm Under AmbiguityAIResearch Tech EcosystemsModern Qual WorkflowsMulti-marketCross-cultural

About the role

Original posting from Jobright.ai via LinkedIn

This role is part of the Jobright TNT - the private hiring network connecting top talent with top AI startups like Perplexity, Mercor, Cresta, Suno and 150 more.

This is not a mass job posting. Only select, high-signal candidates are invited to Jobright TNT and recommended directly to hiring teams

Hiring Company: Cookiy AI

One-liner: Cookiy AI is reimagining how humans and AI interact with their innovative Agentic Voice AI for insights.

Why Join Us:

Role Responsibilities

  • Own end-to-end qualitative research projects: scoping, design, sampling approach, discussion guides, moderation strategy, and reporting
  • Conduct or oversee interviews using Cookiy.AI's AI moderation workflows (and step in for human-led sessions when needed)
  • Turn conversation data into clear frameworks, themes, and decisions, translating raw quotes into executive-ready insights
  • Produce client-ready deliverables: reports, clips/reels, executive summaries, and presentation decks
  • Ensure research quality and rigor: respondent fit, conversation depth, bias control, and defensible interpretation
  • Build reusable templates and playbooks to scale delivery across markets
  • Partner with Commercial to support pre-sales discovery, helping shape the research approach that proves value fast
  • Run or co-lead product demos from a researcher's lens, showing "how the sausage is made" and why the outputs are credible
  • Design and execute pilot studies that convert: tight scope, clear success metrics, and outcomes that stakeholders can act on
  • Translate research outcomes into commercial narratives: ROI, speed-to-insight, cost reduction, and decision impact
  • Join client calls with senior stakeholders (Insights/Research/Marketing/Product) to build trust and handle methodology objections
  • Capture recurring client objections and needs, feeding them back into GTM messaging and enablement materials

Qualitications

Required

  • 3–7 years in qualitative research, user research, customer insights, or market research (agency or in-house)
  • Strong grasp of qual methods: IDIs, FGDs, concept testing, messaging testing, journey exploration, usability-style probing
  • Sharp synthesis + storytelling: you can turn interviews into decisions, not just observations
  • Client-facing confidence: comfortable presenting to senior stakeholders and handling pushback on methodology
  • Commercial instincts: you can connect insights to business outcomes (growth, retention, conversion, brand)
  • Comfort with research technology and AI tools (or strong willingness to learn fast)
  • Bias toward action, high ownership, and calm under ambiguity

Preferred

  • Experience supporting pre-sales as a researcher (e.g., scoping, pilot design, stakeholder workshops)
  • Familiarity with AI / research tech ecosystems and modern qual workflows
  • Multi-market or cross-cultural qual experience (APAC/EMEA/AMS)
  • Experience creating GTM assets: demo scripts, pilot frameworks, case studies, POVs, or enablement decks

How can I join Jobright TNT:

If this is your first time applying to a Jobright TNT role, the process works as follows:

  • Apply to your first Jobright TNT role
  • We review your background to determine if you meet the TNT quality bar
  • If qualified, your application is directly recommended to the employer
  • Once accepted into TNT, you may be:
  • Invited to apply for other exclusive TNT-only roles
  • Invited to private, invite-only hiring events with top startups

You will be notified of your TNT selection result.

PS: All Jobright TNT roles are 100% real, directly hired by top AI startups we partner with, and come with priority review and higher response rates than the normal application queue.

Source: Jobright.ai careers (LinkedIn)

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