Quality Assurance Engineer, Emerging Product-USDS JV

Responsibilities

Team Introduction:

The Emerging Product Engineering Team is the incubator for TikTok USDS JV's newest ventures in the US market. We are responsible for the end-to-end success of a diverse portfolio of non-TikTok applications, including Trae, Gauth, and LimeShorts, as well as a growing pipeline of new products. We operate with a strong “0→1” mindset, prioritizing agility, rapid iteration, and creative problem-solving to build and scale products.

Now we are looking for a QA who thrives in fast-paced, ambiguous environments and is passionate about building new businesses from the ground up. In this role, you will develop the operational frameworks and service infrastructure that enable our emerging products to successfully launch, localize, and scale in the U.S. Market.

They will be responsible for transforming raw user feedback into actionable technical insights, ensuring our software maintains the highest quality standards through data-driven analysis and cross-functional advocacy.

Responsibilities：

• Feedback Collection & Synthesis: Accurately interpret "Voice of the Customer" (VoC) from various channels. Perform tagging, clustering, and trend analysis to prioritize issues based on volume, severity, and business impact.
• Defect Conversion: Collaborate closely with Customer Support (CS) to identify core pain points. Reproduce issues based on user leads, perform log extraction/analysis, and translate vague feedback into high-quality, actionable bug reports for engineering teams.
• Issue Resolution Advocacy: Drive the end-to-end resolution process within defined SLAs. Coordinate with upstream and downstream stakeholders for root cause analysis (RCA) and issue characterization, ensuring timely updates are relayed back to users via CS.
• Quality Insights & Reporting: Generate periodic quality analysis reports and maintain data dashboards to provide visibility into user-reported trends and systemic quality gaps.

Qualifications

Minimum Qualifications:

• Bachelor's degree in IT, Computer Science, or a related field, or equivalent technical understanding of software ecosystems.
• 3+ years of experience in software technical support, customer reliability engineering, or software QA/testing.
• Exceptional communication skills with the ability to synthesize complex technical issues into concise summaries for both technical and non-technical audiences.

Preferred Qualifications:

• Experience of XR product PM、Dev、QA、User Feedback processing is a plus.
• Proficiency in Python is a significant plus. Ability to develop scripts or tools to automate data processing and improve the efficiency of defect reproduction.

About USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.

On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating