Overview
We are looking for an RMA QA Engineer
Responsibilities
- Manage customer complaints related to RMA and responses in a timely manner and ensure effective communication of information between customer and internal engineering teams for issue solving.
- Support project implementation, such as additional process implementation, RMA system enhancement with IT, and ensure effective communication between customer and internal teams and regular review project progress.
- Conduct RMA QA Analysis daily with collecting/reviewing customer data to achieve the RMA Approval TAT.
- Drive RMA related improvement projects to enhance RMA process and customer experience.
- Support data analysis and reporting to internal teams.
What we need to see
- Bachelor’s degree in Electronics/Computer Engineering or equivalent education.
- Minimum 3+ years of customer quality experience in electronics products.
- Experience in quality operation in RMA.
- Strong ability on data analysis and familiar with QA analysis tools.
- Good verbal and written communication skills in English and Chinese.
Ways to stand out from the crowd
- In depth experience in customer complaint handling and understanding what customer needs in quality.
- Good experience in SAP/Salesforce RMA system.
- Good experience in programming and data analysis using Excel, Tableau, JMP Analysis
Key Skills
- RMA (Must)
- RMA QA Process (Must)
- PCBA manufacturing (Good to have)
- SAP/Salesforce RMA (Good to have)
#J-18808-Ljbffr