Quality Engineering Manager — ASE Commerce Engineering

Summary

The Apple Services Engineering team is a prime example of Apple's long-standing passion for blending art and technology. This team powers the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books — delivering a rich variety of entertainment in over 35 languages to users in more than 150 countries.

Operating at massive scale, these engineers meet Apple's high expectations with exceptional performance. They build secure, end-to-end solutions, including the custom software that processes creative content, the tools content providers use to deliver media, the server-side systems, and the APIs that support many Apple services.

Though services now represent a significant portion of Apple's business, these teams remain small, nimble, and cross-functional — providing team members with broad exposure and diverse opportunities across the organization.

Description

We are looking for a highly motivated and experienced Quality Engineering Manager to join our ASE QA team.

In this role, you will lead a globally distributed team responsible for the in-country testing and qualification of ASE (Apple Services Engineering) functionality — spanning the App Store, Apple TV, Apple Music, and other storefronts, along with payments and related store services. Your team will validate the full breadth of ASE features including consumer-facing user interfaces, backend services, payments, tax, and commerce data reconciliation across local markets and regional storefronts worldwide. You will also oversee the development of scalable automation frameworks to enable rapid validation, support continuous integration, reduce regression cycles, and drive overall testing efficiency across in-country and global markets — ensuring quality at scale across ASE's growing portfolio of services.

This role leads a globally distributed team that includes international contractors across multiple countries. You will be expected to:

Manage and mentor engineers and contractors across time zones, ensuring clear communication, priority alignment, and consistent delivery standards

Coordinate production validation schedules with the teams to ensure coverage across regional launches, storefronts, and regulatory requirements

Partner closely with Singapore engineering counterparts on local infrastructure, builds, and issues

Establish clear processes for handoffs, escalations, and status reporting across distributed teams

Build a collaborative, inclusive team culture where every team member — full-time or contractor, regardless of location — feels accountable and empowered

Minimum Qualifications

• 5+ years of professional experience in software quality engineering, including leading a team and large-scale projects and driving automation initiatives
• Proven experience managing international contractors or distributed vendor teams, including performance management, goal setting, and cross-timezone coordination
• Experience running or overseeing global QA programs spanning multiple regions and regulatory environments
• Experience testing mobile applications and backend services at scale
• Strong knowledge of QA automation architecture, methodologies, processes, and tools
• Hands-on experience automating functional and integration testing across web, mobile, and backend services
• Exceptional communication skills — able to articulate complex concepts clearly and tailor messaging for technical and non-technical audiences across cultures and geographies
• Demonstrated ability to build and maintain strong cross-functional partnerships with engineering, product, and vendor teams
• Experience working in an agile development environment with CI/CD pipelines and rapid release cycles
• Bachelor's degree in Computer Science, Engineering, or a related field

Preferred Qualifications

• Excellent analytical skills and ability to autonomously solve problems, as well as collaborate with direct and extended teams
• Strong verbal and written communication skills