Renewals Inside Sales Rep

Who this role is best for

Derived from job-description analysis by Serendipath's career intelligence engine.

Skills & requirements

About the role

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

We are seeking a motivated Renewal Inside Sales representative to join SonicWall's global sales organization. This role focuses on driving customer engagement and growth within the existing installed base through proactive outbound communication and data-driven sales support.

The role involves working closely with existing customers, channel partners, and internal sales teams to identify opportunities for subscription expansion, renewals, and lifecycle management improvements. You will act as a key liaison, ensuring smooth information flow between customers and regional sales teams while supporting revenue growth initiatives.

Responsibilities:

• Outbound phone and email communications to both existing Customers and Channel Partners
• Recommends business solutions considering customer needs and SonicWall interests
• Utilizes installed product subscription records and reporting to drive increases in active subscribers within the Installed Base
• Liaises between Customers, Partners, and the SonicWall sales organization. Facilitates sales information flow to regional sales teams and leaders
• Drives Lifecycle Management process improvements amongst Partners and Customers
• May be responsible for influencing sales behavior and capabilities among sales teams. Initial point of contact for Installed Base data inquiries Maintain documentation for all projects and initiatives involving Installed Base growth
• Enhances and further builds relationships with existing customers based upon knowledge of SonicWall’s technology, products and services. Leverages cross-functional resources to achieve results.

Requirements:

• Entry-level opportunity at a great sales organization
• Strong communication skills, both written and verbal
• Critical thinking (Ability to understand Installed Base strategy, provide consultative analysis)
• Communication (Ability to combine complex data and analyses into actionable business plans which facilitate decision-making; ability to engage in active listening and draw out key conclusions from colleagues, Partner and Customer relationships)
• Motivated with a passion for sales
• Proven ability to meet tight deadlines, multi-task and prioritize workload
• Ability to manage multiple competing priorities simultaneously and drive projects to completion
• Excellent analytical and problem-solving skills
• Must be a self-starter with ability to follow through on projects assigned Ability to learn new tools
• Strong skills in cross functional collaboration

Education and Experience:

• Requires a minimum of 1 - 2 years of related experience.

Preferences:

• Sales experience within the technology industry is a plus

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SonicWall is an equal opportunity employer.  

We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.

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Source: Sonicwall careers (Greenhouse)