Renewals Manager (East)

At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride!

As a Renewals Account Manager at Docker, you will be responsible for driving the renewal process for our customers, ensuring that they continue to see the value in our products and services. You will work closely with our sales team and customers to identify opportunities for upselling and cross-selling, and to negotiate and close renewal contracts.

A successful Renewals Account Manager at Docker will be able to build strong relationships with customers and communicate effectively with both technical and non-technical stakeholders. They will have a deep understanding of our products and services, and be able to articulate the value that we provide to our customers. They will be proactive and able to manage multiple accounts simultaneously, while also being able to identify and prioritize opportunities for upselling and cross-selling.

RESPONSIBILITIES:

• Manage the renewal process for a portfolio of customers, ensuring timely and accurate renewals.

• Build strong relationships with customers, and identify opportunities for upselling and cross-selling.

• Negotiate and close renewal contracts, working closely with our sales team.

• Communicate effectively with both technical and non-technical stakeholders, articulating the value that we provide to our customers.

• Collaborate with cross-functional teams to ensure that customer needs are met and issues are resolved.

QUALIFICATIONS:

• Bachelor's degree in business, marketing, or a related field.

• 4+ years of experience in a sales or account management role preferably in a SaaS company, but not required.

• Experience working with Mid Market and Enterprise level accounts

• Strong communication and negotiation skills.

• Ability to build strong relationships with customers.

• Proactive and able to manage multiple accounts simultaneously.

• Experience with Salesforce or other CRM tools is a plus.

WHAT TO EXPECT

FIRST 30 DAYS:

• Onboarding and training on Docker's products and services.

• Introduction to the Renewals team and cross-functional teams.

• Review of current customer portfolio and renewal pipeline.

FIRST 90 DAYS:

• Management of a portfolio of customers and renewals.

• Identification and pursuit of upselling and cross-selling opportunities.

• Collaboration with cross-functional teams to resolve customer issues and meet customer needs.

ONE-YEAR OUTLOOK

• Continued management of a portfolio of customers and renewals, with a focus on driving customer satisfaction and revenue growth.

• Identification and pursuit of strategic opportunities for upselling and cross-selling.

• Active participation in cross-functional projects to improve the customer experience.

Docker does not offer visa sponsorship for this role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound https://getcovey.com/product/covey-scout-inbound on April 13, 2024.

Please see the independent bias audit report covering our use of Covey here https://getcovey.com/nyc-local-law-144.

Perks

• Freedom & flexibility; fit your work around your life

• Designated quarterly Whaleness Days plus end of year Whaleness break

• Home office setup; we want you comfortable while you work

• 16 weeks of paid Parental leave

• Technology stipend equivalent to $100 net/month

• PTO plan that encourages you to take time to do the things you enjoy

• Training stipend for conferences, courses and classes

• Equity; we are a growing start-up and want all employees to have a share in the success of the company

• Docker Swag

• Medical benefits, retirement and holidays vary by country

• Remote-first culture, with offices in Seattle and Paris

Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.

#LI-REMOTE