The Role:
The Reputational Risk & BCDR Manager identifies and mitigates reputational risks across Customer Sales and Service and leads business continuity and crisis response activity. Working with governance, operations, digital, risk, and external partners, the role monitors emerging threats, coordinates incident response, and ensures regulatory compliance, enabling service continuity, rapid escalation, and resilient crisis management that safeguards customer trust.
Accountabilities:
- Identify, assess, and monitor reputational risks across customer-facing operations.
- Lead or coordinate responses to high-risk incidents, ensuring timely escalation and structured decision-making.
- Maintain, update, and test business continuity and disaster recovery (BCDR) plans for Customer Sales and Service.
- Coordinate with Digital, Operations, and Vendors to ensure readiness and resilience across systems and processes.
- Provide incident reporting, risk insights, and after-action reviews to senior leaders.
- Ensure compliance with organisational BCDR policies, regulatory requirements, and audit expectations.
- Support scenario planning, risk assessments, and continuity exercises across global teams.
- Embed lessons learned and drive improvements in risk mitigation and continuity processes.
- Maintain documentation, evidence logs, and governance records related to BCDR and incident management.
- Act as a central point of contact during crises, enabling consistent communication and coordinated actions.
Role specific knowledge and experience:
Essential:
- Experience in risk management, BCDR, crisis management, or governance within an operational environment.
- Experience leading or coordinating responses to high-risk incidents or service disruptions.
- Strong understanding of business continuity principles, frameworks, and policy requirements.
- Ability to analyse risk data, identify trends, and recommend mitigation actions.
- Experience working with cross-functional teams and external partners.
- Ability to produce structured reports, incident logs, and after-action reviews.
- Understanding of regulatory and organisational compliance requirements related to continuity.
- Strong communication skills, including calm decision-making during crises.
Desirable:
- Formal qualifications in risk, BCDR, audit, or crisis management (e.g., ISO22301, IRM, BCMI).
- Experience in global or multi-vendor service environments.
- Knowledge of digital operational resilience, including CRM/telephony dependencies.
Role Specific Skills:
- Strong risk assessment and risk management skills.
- Incident management and crisis response capability.
- Ability to develop, test, and maintain business continuity plans.
- Analytical skills to interpret risk indicators and incident data.
- Strong communication and stakeholder engagement skills in high-pressure scenarios.
- Ability to coordinate cross-functional teams during disruptions.
Language Requirements:
The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.
Closing Date:
Applications will close at
23:59 IST/19:29 UK time on Wednesday, 13 May 2026
You must have the legal right to work in UK at the time of application.
Important Information:
Business unit:
English & Exams
Department:
Governance & Compliance
Pay Band:
7
Country/Location: London, Belfast, Cardiff, Edinburgh | UK
(Hybrid)
Contract Hours:
Full time - 36 hours per week, Monday to Friday
Starting salary :
£30,839 per annum (Plus an additional £3,300 per annum London Market Allowance if you are based in London area only)
Contract Type:
Indefinite Contract
(Permanent)
Requirements
Please note that candidates must have the pre-existing, legal right to work in UK.
Mobility / relocation / visa sponsoring support will not be provided.
British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.