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Position Overview
We are seeking an experienced and accomplished Retail Portfolio Manager to provide executive-level oversight of the day-to-day operations and long-term performance of a large, geographically diverse portfolio of grocery-anchored shopping centers. This is a senior leadership position requiring a seasoned professional with deep expertise in retail real estate management, operations, and financial oversight.
While direct management responsibility for one or two assets may be required, the primary mandate of this role is leadership. Developing, refining, and executing the operational and strategic framework through which the broader portfolio is managed. The right candidate will bring a rigorous analytical mindset, a strong accounting and financial background, and the operational command to elevate performance across a complex, multi-state retail portfolio.
The ideal candidate will approach operational challenges with proactive problem-solving and a value-creation orientation, while also serving as a credible and professional point of contact for ownership, clients, and institutional partners.
Key Responsibilities
Portfolio & Property Management Oversight
- Lead and manage a team of 20+ property managers and assistant property managers across a multi-state retail portfolio, ensuring consistent delivery of high-quality services and operational standards.
- Establish, implement, and continuously refine portfolio-wide best practices, policies, and procedures to drive operational efficiency and service excellence.
- Provide day-to-day operational guidance to on-site and third-party property management teams, resolving escalated challenges and eliminating obstacles to performance.
- Evaluate and recommend portfolio-wide operational strategies, reporting improvements, and technology integrations to enhance quality and scalability.
- Maintain strong working knowledge of each asset’s physical condition, lease structure, and tenant profile.
Budget Planning & Financial Oversight
- Own the annual budget process from inception through client approval, including preparation, internal review, and final delivery for all assets in the portfolio.
- Review existing budgeting procedures and identify opportunities to enhance quality, consistency, and efficiency across the team.
- Collaborate with accounting, asset management, and ownership to ensure budgets accurately reflect operational realities and ownership objectives.
- Coordinate with the accounting team to automate data integrations and streamline financial reporting workflows.
- Establish and maintain a rigorous internal review process to ensure all budgets are accurate, complete, and delivered on schedule.
- Review and approve monthly financial reports, variance analyses, and CAM reconciliations; escalate material discrepancies to ownership.
- Maintain accountability for financial performance metrics across the portfolio, including NOI, expense control, and recovery ratios.
Capital & Strategic Planning
- Assist in developing long-term strategic business plans for each property, aligned with ownership’s investment objectives and return expectations.
- Identify value-enhancing capital initiatives and proactively bring actionable recommendations to ownership and asset management.
- Track and report on project performance against approved budgets, flagging variances and recommending corrective actions.
Client Communication & Reporting
- Serve as the primary operational point of contact for ownership and institutional clients, maintaining a high standard of responsiveness and professional communication.
- Prepare and deliver regular portfolio reports, asset summaries, and performance updates tailored to client expectations and reporting requirements.
- Lead or actively participate in recurring ownership calls, asset reviews, and quarterly business plan presentations.
- Proactively surface operational risks, lease events, capital needs, and market-level observations relevant to each asset.
Qualifications
Experience & Education
- Minimum of 7–10 years of progressive experience in commercial real estate, with a strong focus on retail property management, portfolio operations, and asset oversight.
- Demonstrated experience managing or overseeing grocery-anchored or necessity-based retail shopping center portfolios is strongly preferred.
- Prior experience in a leadership or sup