Job Description
Main Purpose
As the Risk Manager (Risk Prevention and Risk Management) at Indeed Flex, you will hold overall accountability for the employer-side workers’ compensation claims management programme and provide strategic oversight to our highly successful, established EH&S department. Your mission is to bridge the gap between injury prevention and claims mitigation, creating a unified risk strategy within a fast-scaling staffing environment.
*This position is located onsite in Houston, TX or Austin,TX, five days per week, with the option to work from home on Thursdays.
Qualifications and Skills
Required Qualifications
- Experience: 7+ years of experience in Risk Management or Workers’ Compensation, ideally within staffing or a high-volume employment environment.
- Strategic Leadership: Proven ability to manage experienced managers (EH&S) and lead a function through periods of rapid growth.
- Technical Depth: Hands‑on experience governing High Deductible/Loss Sensitive programmes (particularly CA) and a deep understanding of claims financials and reserving.
- Education: Bachelor’s degree in Risk Management, Business, or a related field; or equivalent practical experience.
Key Skills & Attributes
- The Integrator Mindset: Ability to take two functions (Safety and Claims Management) and blend them into a single, high‑performing Risk unit.
- System Implementation: Experience selecting and implementing Claims Management Systems (e.g., Origami Risk) to create a single source of truth for all risk data.
- Stakeholder Influence: Excellent ability to partner with Global Risk, Finance, Legal, and Operations to demonstrate the ROI of safety and claims management.
- Balance: Ability to maintain a "Safety First" culture with empathy for injured workers while maintaining disciplined financial and cost management.
- Professionalism: High level of discretion and the ability to operate independently in a foundational role.
Qualifications
- Professional certifications (e.g., ARM, CPCU, CSP, WCCP).
- Experience in the staffing industry or managing contingent workforce risk.
- Familiarity with international risk frameworks as they apply to US‑based operations.
Responsibilities & Duties
Strategic Integration & Leadership
- Unified Risk Strategy: Align the established EH&S prevention frameworks with a new, robust Workers' Compensation claims strategy to reduce the organization’s Total Cost of Risk (TCOR) as well as defining other metrics to show success.
- Line Management: Provide strategic direction and mentorship to the US‑based EH&S department, ensuring their department’s tactical success scales in line with global Risk & Compliance objectives.
- Accountable Ownership: Act as the single point of truth for the performance and financial outcomes of both the safety and claims functions.
Workers’ Compensation Programme Architecture
- Framework Design: (As the sole executor for Workers’ Compensation) Establish the formal Risk Appetite Statement and Claims Handling Instructions for all external TPA (when applicable) and carrier partners.
- Scalable Governance: Design best‑in‑class claims governance and policies specifically tailored for a high‑volume staffing workforce.
- Programme Financing: Oversee claims across multiple Guaranteed Cost jurisdictions and manage California’s High Deductible / Loss Sensitive programme, focusing on reserve accuracy and loss development.
EH&S Strategic Oversight
- Synergy Management: Collaborate with the EH&S department to ensure that data from the claims side (the "cure") is consistently fed back into the safety side (the "prevention").
- Resource Optimization: Ensure the EH&S department has the high‑level support and visibility needed to maintain its successful track record as the business scales.
TPA & Vendor Management
- External Advocacy: Act as the primary employer‑side contact for TPAs, carriers, and brokers, ensuring they adhere to Indeed Flex’s specific risk appetite.
- Performance Accountability: Define and track outcome‑based metrics (KPIs/SLAs) to hold external vendors accountable for claim resolution and cost control.
Data‑First Insights
- Integrated Reporting: Build dashboards that blend EH&S incident data with WC claims financials to provide senior leadership with a holistic view of workplace risk.
- Predictive Analysis: Use data to identify emerging trends, allowing the EH&S team to deploy targeted prevention measures before claims occur.
Complex Claim & Compliance Strategy
- High‑Exposure Oversight: Direct the strategy for complex or litigated claims, including settlement and resolution tactics.
- Regulatory Governance: Ensure full compliance with all multi‑state Workers’ Compensation statutes and OSHA/EPA regulations, supporting the EH&S team during audits or inquiries.
Benefits
- $120,000 to $140,000 annual salary
- Medical, Dental, Vision, and 401K
- Performance‑based bonus totaling 12% of annual salary