Robotic Process Automation Engineer 5

Job: Robotic Process Automation Engineer 5

Duration: 6+ Months

Location: Spring TX

Job Description:

OS Imaging operations, currently performed through a combination of manual processes, in-house tooling, and individual expertise. The goal is to:

• Reduce dependency on single individuals
• Improve operational reliability and scalability
• Increase automation and reduce manual effort
• Ensure continuity and reliability with production systems
• Maintain production-level quality for recovery-critical workflows

• Background and Context

Sure Recover Imaging supports production recovery and factory workflows, including catalog creation, image ingestion, validation, signing, and publishing.

Current operations exhibit the following characteristics:

• Highly bursty workload, aligned with factory milestones (PD, RC, RTM)
• Heavy reliance on manual verification and triage
• Partial automation with limited diagnostics and error handling
• Critical infrastructure hosted on local on prem hardware
• High volume of ODM/SEPM-originated noise, with low signal-to-noise ratio

3.1 Core Operational Activities (Must-Have)

The outsourced resource must take ownership of day-to-day imaging operations, including:

• Catalog and Image Processing

o Ingest recovery images from upstream sources

o Validate image completeness and metadata

o Manage catalog generation for multiple platforms per cycle

o Handle large batch operations (e.g., 20+ platforms per run)

• Publishing & Release Readiness

o Prepare images and manifests for cloud publishing

o Perform final readiness checks before production exposure

o Coordinate release timing with factory schedules

• Manual Verification & Double-Checking

o Perform production-grade validation due to recovery-critical nature

o Cross-check automation outputs when upstream data is incomplete or incorrect

3.2 Triage & Support Activities (Must-Have)

• ODM / SEPM Triage

o Review and triage incoming tickets, alerts, and issues

o Identify false positives vs real issues (noting that ~1% are actionable)

o Educate ODMs on recurring issues due to attrition and misconfiguration

• Burst Handling

o Scale effort during peak factory windows (PD, RC, RTM)

o Operate at near full-time capacity during peak bursts

o Support reduced activity periods between bursts

• Automation & Improvement Responsibilities (High Priority)

The outsourced role is not purely operational. A key success criterion is measurable reduction in manual load.

4.1 Automation Enhancements

The contractor is expected to:

• Improve Existing Tools

o Enhance internal catalog management tooling

o Introduce meaningful error codes and structured error outputs

o Reduce reliance on manual log inspection

• Pipeline Enablement

o Design and implement pipeline-based workflows for:

§ Manifest signing

§ Catalog publishing

o Reduce reliance on manual security group usage for signing

• Error Observability

o Improve detection, reporting, and traceability of failures

o Enable faster root cause identification across large batch jobs

4.2 Infrastructure Stabilization

• On-Prem Infrastructure Improvements

o Migrate imaging workload away from single-desk dependency

o Propose secure, shared, on-prem storage/compute model

o Ensure multi-user accessibility with appropriate security controls

• Non-Cloud Constraint Awareness

o Solutions must account for:

§ High data transfer volumes

§ Cost sensitivity of cloud DTO transfers

§ Performance constraints during peak ingestion

• Technical Program management
• Publishing and release management of components to Pulsar, Softpaqs and Cloud
• Co-ordination, triaging and streamlining the process as needed

• Skills & Experience Requirements

6.1 Mandatory Skills

• Strong experience with large-scale batch automation
• Familiarity with image publishing pipelines
• Experience operating production recovery / factory-critical systems
• Comfort with manual triage under time pressure
• Ability to work with imperfect upstream data
• Strong practical and skillful knowledge on Pow