Robotics Field Operations Lead (Chicago)

Field Robotics Operations Lead

Location: Chicago, IL Headquarters

Type: Full-time, in office & in the field at customer sites

Company Stage: Early-stage / startup

This role is a full-time opportunity to make a meaningful impact as we continue building and scaling our business. We believe this position offers strong ownership, growth potential, and the chance to contribute directly to Autopilot’s next phase of growth.

About Us - Our Mission & Vision

At Autopilot, our mission is to free people up to do what they do best by automating everything else. We are building the infrastructure layer that powers autonomy in motion across the physical world — including sports, fitness, logistics, healthcare, and more. Our systems help robots move, record, deliver, train, and connect in real-world environments that have historically lacked modern tooling. Our values are simple and non-negotiable: Do Good. Have Fun. Make Money. We believe these are mutually reinforcing, and we work hard to uphold them as we grow.

We move fast, operate scrappy, and care deeply about building something that works. Our and HQ is a large, active space that needs structure, ownership, and someone who can make it run like a machine.

Benefits

You will be eligible to participate in company benefits and perks, which currently include:

Base Salary + Annual bonus potential 100% Employer-covered Health, Dental, and Vision Insurance 401(k) – Company-administered plan Flexible PTO – Time off as needed, coordinated with your team Travel Reimbursement – Reimbursed in accordance with company policy, where role-related travel is required (up to 50% travel) Team & Culture Events – Team offsites, social events, and company-sponsored activities

Benefits and policies may be updated from time to time at the company’s discretion.

The Role & What You’ll Do

As the Lead Robotics Field Concierge at Autopilot, you play a critical role in delivering our Robotics experience in the field. Ensuring customers receive seamless, reliable autonomous cleaning through our all-inclusive subscription model. You are responsible for maintaining robot uptime, supporting deployments, and serving as the front line of customer success, translating our promise of outcomes—not equipment—into consistent, high-quality performance on-site. This role combines hands-on operations, proactive communication, and continuous improvement to ensure every customer realizes immediate value from their robot solution, reinforcing trust, retention, and long-term success with Autopilot’s autonomous systems.

Typical Workweek: 40 hours per week (full-time).

Scheduling: Standard daytime schedule subject to site needs; role routinely requires early morning, late evening, and/or on-call weekend shifts when supporting outdoor robots or customer windows (e.g., pre-9:00 AM or after 10:30 PM service windows).

Robot Operations & Site Support You are the subject matter expert for the robot installs and enablement Dispatch for routine maintenance to guarantee uptime for indoor and outdoor autonomous robots (scheduled and on-call shifts) Conduct site visits to ensure robots are operating effectively and safely (local and out of state travel required) Document robot performance, report issues, and collaborate with the team on troubleshooting and improvements. Capture on-site insights (photos, notes, logs) to support product iteration and customer reporting. Assist in building long-term trust and operational excellence with our partners and clients. Customer Success & Communication Serve as a friendly, reliable point of contact for customers — ensuring their satisfaction with robot performance and service quality. Communicate updates clearly and promptly across email, Slack, and meetings. Assist in building long-term trust and operational excellence with our partners and clients.

Documentation & Process Improvement Maintain accurate records of site visits, performance reports, and robot logs. Contribute to creating or updating customer success documentation, checklists, and best practices. Support the development of standard operating procedures and internal tools that help scale the robotics program.

Project Management & Team Collaboration

Lead the concierge team to excellence- set the standard for operating best practices Join team meetings and 1:1s to share progress and insights. Use project management tools (e.g., Notion, Asana, Sheets) to track tasks and updates. Work cross-functionally with the operations and engineering teams to keep deployments running smoothly.

Who You Are

Deeply data-driven and systems-oriented Energized by early-stage ambiguity and ownership Convinced that robot adoption is inevitable Comfortable working cross-functionally with product, ops, and leadership Hungry to grow into larger roles as the company scales Must have reliable transportation and access to a personal vehicle Comfortable traveling to customer sites when needed Strong communication and interpersonal skills C