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Job Title
Sales Enablement & Training Specialist ( SDR Team Lead)
Location
Remote
Time Zone
US Time Zones (EST–PST)
Role Overview
We are hiring a Sales Enablement & Training Specialist to onboard, train, and support Sales Development Representatives (SDRs) in a BPO or high-volume call center environment. This role is open to experienced SDRs and former SDR Team Leads who enjoy coaching, improving performance, and building simple, repeatable sales processes.
You will be hands-on with training, coaching, and day-to-day sales execution, helping SDRs ramp quickly and perform consistently.
Key Responsibilities
- Onboard and train new SDR hires on outbound sales, tools, and processes
- Coach SDRs and SDR Team Leads on calls, messaging, and objection handling
- Create and maintain simple training materials, playbooks, and LMS modules
- Ensure SDRs follow lead management, outreach sequencing, and CRM best practices
- Monitor SDR performance and provide targeted coaching and retraining
- Partner with sales leadership to align training with KPIs and pipeline goals
Required Qualifications
- Prior experience as an SDR, Senior SDR, or SDR Team Lead in a BPO, call center, or high-volume outbound sales environment
- Experience coaching or mentoring SDRs (formally or informally)
- Strong understanding of outbound prospecting, lead qualification, and CRM usage
- Comfortable working in structured, process-driven sales environments
- Non-negotiable: Prior experience working fully remote, fluency with remote collaboration tools (Slack, Zoom, Google Workspace, Asana, or similar), and experience working with US- or UK-based companies. Applications without this experience will not be considered.
Preferred Qualifications
- Former SDR Team Lead or player-coach
- Experience onboarding or ramping new SDRs
- Exposure to sales training, enablement, or QA programs
Tools & Technology
- CRM platforms (Salesforce, HubSpot, or similar)
- Sales engagement and dialer tools
- Learning Management Systems (LMS)
- Remote collaboration tools (Slack, Zoom, Google Workspace, Asana, or similar)
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