Senior Account Manager - Woodstock Legal Services

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Location: Remote (1 day per month in the office - Poole)

ABOUT WOODSTOCK LEGAL SERVICES:

Woodstock Legal Services isn’t your typical law firm. We’re breaking the mold – ditching the jargon, delivering expert advice, and doing things differently in the legal world. We've gathered our wisdom from years of legal experience and paired it with a willingness to break the mold.

At Woodstock, you’ll be part of a people-first culture where ideas are welcomed, collaboration is second nature, and your contribution really matters. We invest in our internal teams because we know they’re the engine that keeps everything running and we’re proud of the culture we’ve built together.

ABOUT WOODSTOCK LEGAL SERVICES & LAWHIVE PARTNERSHIP

The Woodstock vision was to create a law firm that felt different, one where lawyers had true freedom and flexibility within a community of grade A lawyers and the best operational and regulatory support on offer - all while ensuring our clients remain our constant focus.

Since 2014, Woodstock has grown into a community of thriving lawyers, built on the principle that legal practice can be both professional and personal. We set out to create a place where lawyers have the freedom to shape fulfilling careers, and where clients benefit from clear, expert advice delivered with genuine care.

That vision remains at the heart of everything we do. By joining the Lawhive Group, we are strengthening this vision - combining the trusted relationships and values that define Woodstock, with innovative tools that ease the pressures of legal work. This means our lawyers can dedicate more time to what matters most: guiding and supporting our clients.

ABOUT THE ROLE:

As a Senior Account Manager, you’ll play a pivotal role in supporting and growing the Woodstock lawyer community. Acting as a trusted partner to our lawyers, you’ll build strong, long-term relationships that help them thrive professionally while ensuring they get the most value from being part of Woodstock.

You’ll take ownership of lawyer engagement and success across your portfolio, from onboarding and relationship management through to identifying opportunities for growth. Working closely with teams across operations, product, marketing, and legal, you’ll help shape the lawyer experience, champion improvements, and ensure our community continues to meet the high standards Woodstock is known for.

This is a highly collaborative and influential role where you’ll combine relationship management, strategic thinking, and operational awareness to support lawyer satisfaction, retention, and growth. If you enjoy building meaningful professional relationships, spotting opportunities, and helping a growing community succeed, you’ll play a key role in the continued success of Woodstock and Lawhive.

WHAT YOU’LL DO

• Be the go-to person for our lawyers: Build deep, trusted relationships - especially during onboarding - and become their first port of call for help, advice, or ideas.

• Drive engagement and growth: Regularly check in with lawyers to understand their goals, help them get the most out of Woodstock and realise their professional ambitions in terms of revenue generation and client following.

• Champion the lawyer experience: Run training sessions, collect feedback, spot friction points, and collaborate with product and legal operations to make things better.

• Create a sense of community: Bring lawyers together through events and discussions, helping them feel part of something bigger than themselves.

• Support professional excellence: Monitor caseloads, support compliance, and work with our legal ops team to maintain a high bar for quality.

• Spot opportunities for growth: Identify lawyers who are ready to scale and work with the marketing and business development teams to achieve growth.

YOU’LL BE GREAT IN THIS ROLE IF YOU...

• Have experience in customer success or account management, ideally in a fast-paced, startup environment.

• Know how to build long-term relationships and are confident communicating with professionals who expect a high standard.

• Are empathetic, proactive, and solutions-focused, with a strong belief in putting the customer first.

• Thrive in environments where you can take ownership, improve processes, and make things happen.

• Are comfortable with ambiguity and motivated by the chance to help shape a growing company.

NICE TO HAVE

• You've worked in or with law firms, legaltech companies or platforms that serve professional services.

• You’ve studied or practiced law (LLB or former solicitor is a strong plus).

• You’ve worked with or supported consultant solicitors, sole practitioners, or lawyers building their own books of business.

WHY JOIN US?

You’ll join a purpose-driven team at an exciting stage of growth, with real autonomy, a supportive culture, and the opportunity to help shape how thousands of people access legal help. You’ll have a measurable impact on lawyer satisfaction, community growth, and the broader success of Lawhive.

UK BENEFITS

✈️ 33 days’ annual leave (25 + bank holidays) plus your birthday off

🎄 Extended Christmas holiday

💰 Pension contribution

☮️ Give back - support a good cause with a charity day each year

⛳️ Regular socials/team events