Senior Analyst-Control Management

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The objective of the USCS Control Management Risk ID & Assessment team is to identify risks throughout business processes, systems, and platforms, develop and recommend risk mitigation strategies to address these risks, and proactively flag high risk themes for intervention and control enhancement.

USCS is looking for a Sr. Analyst of Risk ID & Assessment focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units and functional areas.

Key responsibilities include:

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Assist in additional identification of risks throughout business processes and systems (along with business process owners)

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Facilitate Business Units in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)

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Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events

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Proactively help identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing

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Support thematic risk reporting (levels, trends, causes)

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Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)

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Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)

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Support risk management practices within the business

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Maintain risk dashboards and key risk indicators (KRIs) for ongoing monitoring

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Maintain risk profiles and an updated risk register(s)

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Support sharing insights, better practices, themes, etc. across the enterprise.

Minimum Qualifications:

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2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function).

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Understanding of critical operational risk management lifecycle activities .

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Proven track record with project management, stake holder communication, and effective interpersonal skills.

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Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.

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Advanced Excel proficiency (pivot tables, formulas, data analysis).

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Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.

Preferred Qualifications

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Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.

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Experience supporting identification of operational risks throughout business processes and systems.

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Experience facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met.

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Experience supporting independent control monitoring, including identification of control improvements.

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Experience supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing.

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Experience compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes.

Qualificati