Senior Analyst Conversational AI

A company is looking for a Senior Analyst, Conversational AI Analytics to join their Digital & CX analytics team.

Key Responsibilities

Own the measurement framework for conversational AI products, defining KPIs and tracking performance metrics

Conduct mixed-methods research to analyze user experience and identify areas for improvement

Collaborate with cross-functional teams to present insights and ensure alignment with data governance standards

Required Qualifications

4+ years of experience in UX analytics, product analytics, or a related data-focused role

Proficiency with analytics and BI tools for building dashboards and reporting

Strong understanding of UX research methods and conversational AI concepts

Experience analyzing conversation-level data and translating findings into actionable recommendations

Familiarity with SQL for querying conversation logs; Python or R knowledge is a plus