Senior Analyst, Customer Risk Management

Job Title:

Senior Analyst, Customer Risk Management

Overview:

We are seeking a Senior Analyst to join our Asia Pacific Customer Risk Management (CRM) team. This role is based in Singapore and will support Mastercard’s credit and counterparty risk management activities across the region.

The Senior Analyst will be responsible for identifying, assessing, and monitoring credit risk for assigned markets in accordance with Mastercard’s policies and procedures, including the CRM Procedures of the Credit Risk Policy. The role also includes partnering with the Central CRM team on CRM data validation and CRM system testing for Customer Exposure Monitoring (CEM) enhancements.

Mastercard manages approximately USD 75B in credit exposure globally, making CRM a key component of our evolving and rapidly growing business model. This role provides strong development opportunities through regular engagement with internal teams such as Account Management, Franchise, Product, and with external partners, including issuers and acquirers.

Role Responsibilities

The primary responsibility is to ensure counterparty risk for assigned markets is identified, assessed, managed, and mitigated in line with Mastercard’s policies, procedures, and risk appetite framework. Responsibilities include:

• Serve as the first point of contact for customer-specific CRM matters.
• Implement risk policies and controls to minimize potential credit losses while supporting business initiatives.
• Manage credit risk for the regional portfolio on both individual and portfolio levels.
• Provide data analysis and support strategy execution related to customer risk management.
• Support development and enhancement of risk processes, including alternative risk mitigation solutions.
• Coordinate CRM requirements in customer onboarding processes to ensure timely activation.
• Prepare external and internal CRM reporting (e.g., SEC filings, audit committee materials, ad hoc reports).
• Contribute to cross-functional initiatives requiring credit risk analytics and insights.
• Participate in process improvement efforts and sharing of best practices.

This role requires strong technical knowledge of credit analysis/underwriting, along with familiarity with Mastercard’s business model, systems, tools, and relevant data sources.

About You

• Bachelor’s or graduate degree in business, economics, finance, accounting, or a quantitative field (preferred).
• Experience in credit risk assessment and financial statement analysis; experience or knowledge of the banking sector in Asia Pacific is beneficial.
• Strong decision‑making, influencing, and stakeholder management skills.
• Ability to work with accuracy, ownership, and a sense of urgency.
• Proficiency in Excel, Word, and PowerPoint.
• Collaborative mindset and commitment to maintaining a positive and professional working environment.

To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.