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Our broad portfolio includes enterprise imaging IT, AI-powered decision support, as well as eHealth and patient engagement solutions. It comprises business intelligence, performance management tools and tele operations solutions, innovative cardiology IT, digital pathology as well as diagnostics IT and lab automation.
The Senior Analyst Finance – AP Diagnostics Customer Services (Regional Performance & Productivity) plays a critical role in driving regional aggregation, financial transparency, and productivity improvement across Asia Pacific.
The role consolidates finance responsibilities into a single, regionally anchored position and acts as a key partner to Service Operations, Business Excellence, and Regional DX CS Management. The incumbent will enable efficient resource deployment, standardized performance steering, and disciplined cost governance, thereby supporting the transformation agenda.
Your Role:
- Regional DX CS Financial Steering & Aggregation (AP Wide)
- Act as the regional controller for AP DX Customer Services with responsibility for:
- Aggregated service cost structures (labour, non-labour, overheads)
- Regional performance transparency and comparability across countries
- Drive regional standardization of financial processes, KPIs, and reporting to reduce fragmentation and manual effort, including the usage of latest tools and AI technologies.
- Coordinate MTA / MBR, rolling forecasts, and monthly performance reviews at regional level, ensuring consistency between RHQ, Zone, and country perspectives
- Serve as the financial integrator between countries, Zone, and Regional DX CS Finance
- AP DX CS Management Cost Center Controlling
- End-to-end ownership of AP DX CS management cost center controlling, including:
- Budgeting, forecasting, and actuals monitoring
- Headcount planning, FTE cost transparency, and productivity tracking
- Ensure disciplined cost development, early risk identification, and mitigation planning
- Support leadership decision-making through scenario modelling and cost-impact analysis
- Drive clean month-end and year-end processes in partnership with accounting
- Productivity, Efficiency & Service Transformation Support
- Partner closely with Service Operations and Business Excellence to:
- Translate operational initiatives into measurable financial impact
- Define, track, and govern productivity and efficiency KPIs
- Support Service Transformation initiatives, including:
- Footprint optimization
- Capacity and utilization improvements
- Standardization and digitalization of service processes
- Actively challenge legacy structures and cost drivers with a continuous improvement mindset
- Performance Management & Business Partnering
- Act as a trusted finance partner to the Regional DX CS Head, Finance Head and leadership team
- Prepare and orchestrate regional performance reviews, including:
- Cost, productivity, and profitability driver
- Risks and opportunities with clear mitigation actions
- Support commercial and operational decision-making through fact-based insights
- Align closely with Zone DX CS Finance to ensure consistency between regional and zone steering
- Governance, Risk & Financial Quality
- Ensure financial transparency, compliance, and audit readiness across AP DX CS
- Oversee:
- Service-related accruals and provisions
- Balance sheet quality related to service activities (where applicable)
- Drive risk and opportunity management and integrate mitigation actions into forecasts and targets
- Ensure alignment with global guidelines, methodologies, and financial policies
- Leadership, Collaboration & Capability Building
- Act as a role model for modern finance, combining strong fundamentals with analytical and transformation capabilities
- Collaborate effectively across:
- Countries
- Zone
- Global finance
- Service Operations and Business Excellence
- Contribute to the ongoing development of the AP DX CS finance community, including knowledge sharing and best practices
- Potential to take on expanded scope or acting leadership responsibilities as the organization evolves
Your Qualifications and Experiences:
- Minimum 5–8 years of experience in Finance, ideally in:
- Business / performance controlling
- Service, operations, or complex matrix environments
- Proven experience in regional or multi-country roles
- Strong exposure to:
- Cost centre controlling and headcount management
- Forecasting, budgeting, and performance steering
- Experience partnering with operations / service organizations is strongly preferred
Skills & Competencies