Senior Analyst, Risk and Assurance - Operations

Job Description

Position Summary:

The Risk and Assurance Operations Manager supports the coordination and execution of the department's operational workflows to drive consistency, efficiency, and high-quality deliverables, with a focus on integrating AI-enabled tools into day-to-day operations. This role partners closely with senior leadership to design and deliver high-impact materials, while embedding AI-enabled solutions into core activities to improve efficiency and accuracy. The individual will play a central role in identifying, evaluating, and deploying emerging tools that elevate and improve how the department operates.

This role collaborates with senior team members to drive reporting cycles, execute key initiatives, and establish documentation and communication standards. Success in this position requires expertise in applying AI to departmental procedures, combined with exceptional writing, presentation, and organizational skills.

Key Responsibilities:

• Use AI-enabled tools and emerging technologies to enhance reporting and content development.

• Evaluate and implement technology solutions that improve department procedures.

• Maintain dashboards and tracking tools to provide visibility into status and performance.

• Draft and edit reports, memos, and presentations for department leadership.

• Create departmental templates and style standards across Word, PowerPoint, and Excel.

• Maintain training records and certification documentation.

• Facilitate training sessions to promote professional development.

• Develop policies, procedures, charters, templates, and records retention documentation.

• Manage department calendars, recurring deliverables, and reporting schedules.

Qualifications:

• Bachelor's degree.

• 3+ years of experience in operations, business management, or program coordination.

• Experience leveraging AI tools to enhance reporting and content development.

• Exceptional written communication skills.

• Advanced proficiency in Microsoft Word and PowerPoint.

• Strong working knowledge of Excel.

• Strong presentation and facilitation skills.

Work Environment & Benefits:

• Location: Dallas, TX (Hybrid-mix of in-office and remote work).

• Travel: None required.

• This job operates in a professional office environment

• This position's hours vary depending on business activity

• Benefits Include: competitive base salary + performance bonus; comprehensive health, dental, and vision coverage; 401(k) plan with company match; daily catered lunches from Dallas restaurants.

Desired Organizational Competencies:

• Accountability - Demonstrates a commitment to and responsibility for accomplishing individual, team and business objectives

• Drive - Consistently achieves challenging goals/objectives, and demonstrates an ability to create value and maximize results

• Planning- Identifies business needs, problems and risks proactively, and develops well-founded plans that specify strategies, actions/solutions, risk mitigants and desired results

• Critical Thinking / Judgment - Commits to an action after developing alternative solutions that are based on logical assumptions and factual information and that take into consideration resources risks and organizational values

• Adaptability - Exhibits the capacity to successfully change and evolve one's actions, opinions and behavior as a result of changing priorities or environment

• Communication Skills - Proactively communicates in the appropriate medium with clarity and focus at the right level to ensure delivery has the appropriate impact

• Influential Leadership - Leads with confidence and conviction, and is able to establish credibility, trust, and respect among team members

• Team Work - Fosters collaboration among team members and business partners, and uses capabilities to achieve team goals