Senior Associate - Investor Services Management

Company Description

We are a premier Investor Services group providing comprehensive services in administration, accounting, reporting, regulatory and compliance needs for the investment sector globally. Our dedicated workforce of over 6,500 professionals spans across 24 jurisdictions, managing assets under administration exceeding US$857 billion. We proudly collaborate with 13 of the top 15 private equity firms worldwide.

Our services are smoothed by a strong commitment to ESG principles and state-of-the-art technology, featuring a robust global data platform and innovative proprietary tools backed by our in-house experts.

What distinguishes us is our people. Acting as trusted partners to our clients, we deliver intelligent solutions through a blend of technical expertise and deep-client understanding.

We are driven by our purpose: to empower people and possibilities.

Job Description

This role requires working Pacific Time Zone hours. This position is available for candidates based in the US.

What You'll Do

• Oversee the Outlook Investor Services inboxes, address routine client inquiries, and manage ad-hoc requests efficiently.
• Post fund and investor-level documents on the investor portal while coordinating with other teams for necessary approvals.
• Manage investor expectations by clearly communicating timelines for deliverables and ensuring timely dispatch of capital call and distribution notices.
• Assist in updating and maintaining document processes and policies to ensure accurate record-keeping and compliance.
• Collaborate with team members and clients to maintain standards, assess operational effectiveness, and propose enhancements for process improvement.

What We Offer

• A comprehensive benefits package promoting employee well-being and work-life balance.
• Generous paid time off, including 4 weeks of PTO that increases with time, sick leave, and paid holidays, coupled with a company-matched 401(k) plan (subject to eligibility).
• Health coverage including medical, dental, vision, mental health support, and additional insurance options.
• Benefits also include paid parental leave and a hybrid working schedule for personal and professional fulfillment.
• Salary for this position is dependent on experience and location, ranging between $70,000 - $85,000.

Qualifications

• At least 4 years of experience in investor services, private equity, public accounting, or alternative asset investment firms.
• Possess strong analytical and technical skills, with proficiency in accounting and fund administration for alternative investments.
• Exhibit exceptional client service, effective communication, and a collaborative spirit while giving and receiving constructive feedback.
• Deliver accurate, detail-oriented work under high-volume demands and tight deadlines, with a willingness to extend working hours when necessary.
• Advanced knowledge of Microsoft Outlook, Excel, and Word, supported by a minimum of a Bachelor's degree.

Additional Information

Sustainability is at the core of our operations and strategy. Our ongoing success relies on building lasting relationships with our stakeholders, including employees, clients, and local communities, while minimizing our environmental impact.

We are committed to continually improving our practices related to our people, clients, planet, and governance. Our ability to adapt and thrive in a challenging global landscape is tied to our commitment to sustainability.

We champion an inclusive, equitable, and diverse culture led by our Diversity, Equity, and Inclusion steering committee. Our learning and development programs, such as PowerU and MyCampus, enable us to invest in our employees’ career growth. Additionally, our hybrid work approach promotes balance and flexibility while fostering connections among colleagues.

Through initiatives like IQ-EQ Launchpad, we support women managers launching their first fund in a landscape where only 15% of private equity and venture capital firms meet gender balance.

We are dedicated to nurturing our client relationships and helping them achieve their goals. We believe that our clients' success is intertwined with our own, and we are deeply invested in their journeys from the outset.