APPLICATION PROCEDURE: Please include a cover letter with your CV/resume. It can be added to the application at the same time/place you add your CV/resume.
About USC
The University of Southern California (USC) is a leading private research university. The university offers students a world-class education with highly ranked programs in virtually every field — from cinema to the sciences — as well as unparalleled research, internship, and professional opportunities in a wide array of organizations including nonprofits, Fortune 500 companies and global businesses.
About Career Services
The mission of the USC Career Center is to provide exceptional career services to all members of the Trojan Family. Whether you are deciding on a major, exploring career options, seeking a job or internship, or looking for professional networks, the USC Career Center is committed to helping you achieve your professional goals.
About the Opportunity
The USC Career Center is seeking a Senior Career Services Research Analyst professional to collect data on students and alumni, perform data analytics to better understand outcomes, and communicate value and opportunities for improvement to campus and external stakeholders. The incumbent will provide leadership and perform all necessary functions related to the collection, interpretation, and use of institutional data, including summer experience and post-graduation destination data, for planning, assessment, and decision making.
Data Collection and Management
- Establish, administer, and coordinate the Career Center’s institutional research activities, including collecting, analyzing, interpreting, and reporting information for the first-destination and summer experience surveys
- Create an integrated and comprehensive process for collecting, managing, and disseminating outcomes data across platforms, including integration of career services systems used across USC
- Design and implement data collection methods (e.g., surveys, assessments) and develop processes to support data collection, cleaning, merging, and reporting
- Manage and maintain data systems (e.g., CRM, Qualtrics), including system integrity, access, security, backups, and documentation
- Develop and implement processes to collect, link, and analyze data from multiple sources, including internal and external systems and employers
Data Analysis, Reporting, and Insights
- Perform complex data analyses using a variety of techniques; partner with management to define analytical requirements and translate business needs into data-driven solutions
- Develop dashboards, reports, and data visualizations (e.g., Tableau) and ensure accuracy, consistency, and usability for target audiences
- Analyze and interpret data to identify trends, patterns, anomalies, and root causes; resolve data inconsistencies and ensure data accuracy
- Synthesize findings into clear, concise insights and summaries tailored for executive leadership, managers, and stakeholders
- Conduct trend and benchmarking analyses and apply appropriate statistical methods to inform best practices
- Deliver actionable insights and strategic recommendations to support decision-making, operational improvements, and long-term initiatives
Compliance, Quality Assurance, and Reporting Standards
- Ensure compliance with privacy, security, and data governance regulations and standards (e.g., NACE, NUBS, federal and state requirements)
- Monitor and maintain data integrity through ongoing validation, reconciliation, and quality assurance processes
- Prepare and submit required institutional and external reports, ensuring accuracy, completeness, and timeliness
- Evaluate data, reports, and related decisions to ensure quality, reliability, and effectiveness
Collaboration and Institutional Partnerships
- Collaborate with school-based career services, Institutional Research, the Registrar, and other campus partners on data initiatives and reporting needs
- Represent the Career Center in university committees and cross-campus initiatives to align data strategy and share insights
- Partner with external organizations and agencies (e.g., NACE, NUBS) for reporting, benchmarking, and research efforts
- Collaborate with leadership to define best practices, apply appropriate statistical methodologies, and translate data into actionable business recommendations
- Strengthen partnerships with the Alumni Association to expand access to longitudinal alumni data and outcomes tracking
Data Access, Communication, and Outreach
- Facilitate access to data and reporting tools to support Career Center operations and institutional priorities while ensuring responsible data use
- Lead communication strategies for data collection and reporting, including marketing and outreach campaigns to increase survey participation
- Represent the Career Center through events and outreach efforts to promote data initiatives and engage students in reporting outcomes
Training, Leadership, and Contin