Senior Content Designer

Role Description

We're looking for a senior content designer to help define the future of communication in Dropbox. This role goes beyond UX writing: You'll shape how humans and AI interact across the product.

You'll drive content strategy, UX writing, and language systems for core Dropbox experiences, including AI-powered features used by millions of people every day. Embedded within the Core Design team, you'll work closely with product designers, product managers, engineers, and researchers.

You'll also help establish the foundations for content at scale: reusable frameworks, governance models, and systems that ensure quality across web, mobile, and desktop as Dropbox evolves.

Responsibilities

Define how Dropbox communicates across human- and AI-generated experiences, setting the standard for clarity, tone, and trust

Design prompt frameworks, response patterns, and interaction models that power AI features

Build reusable language systems and content architecture that support high-quality content at scale

Establish content governance for AI-generated experiences to ensure consistency, accuracy, and privacy

Partner with product design to shape mental models, flows, and information architecture

Use data, research, and experimentation to continuously improve content performance and system outputs

Collaborate closely with designers, engineers, product managers, researchers, and product marketing managers

Raise the bar for content design by contributing to team-wide systems, critiques, and craft evolution

Requirements

7+ years of experience in content design or UX writing

Experience working on or adjacent to AI-powered, automated, or conversational interfaces (i.e.,  prompts, generated content, assistants)

Strong systems thinking: experience creating scalable frameworks like structured content, or design systems

Ability to translate complex technical concepts into clear, human-centered communication

Experience influencing product direction and collaborating deeply with design, product, and engineering partners

Demonstrated ability to prioritize high-impact work in ambiguous, fast-evolving spaces

A portfolio of work that shows both craft and systems thinking (please include this with your application)

Preferred Qualifications

Experience defining or scaling language systems for large, complex products

Experience designing for AI interaction models (i.e., assistants or generative interfaces)

Experience with content automation, structured content, or programmatic content generation

Experience establishing governance models or quality frameworks for content at scale

Strong track record of driving measurable impact through content design

Compensation

Canada Pay Range$140,300—$189,700 CAD