Senior Data Analyst

A company is looking for a Senior Data Analyst, Product Support.

Key Responsibilities

Transform operational data into actionable insights to drive service performance and operational efficiency

Design analytics frameworks and develop scalable reporting for strategic decision-making

Identify opportunities for operational improvements through analytics-driven insights and support process enhancements

Required Qualifications

5+ years of experience in data analytics, business analytics, or operations analytics, preferably in SaaS or product support

Strong technical skills in SQL and advanced data analysis using Python or R

Experience with data warehouse environments such as Snowflake, Redshift, or BigQuery

Familiarity with BI and visualization platforms like Tableau, Power BI, or Looker

Experience with enterprise systems such as Salesforce or Jira